Author - ikj

CSR: IE PROMOTES BETTER ORAL HYGIENE IN LAGOS SCHOOLS

Lagos Nigeria; November 28, 2016: Ikeja Electric Plc (IE), one of Nigeria’s leading Electricity Distribution Companies, has carried out an oral hygiene intervention campaign across five primary schools within its network where the pupils were taught the fundamentals of dental care. (more…)

IKEJA ELECTRIC CELEBRATES GLOBAL HANDWASHING DAY

Lagos Nigeria; October 18, 2016: Ikeja Electric Plc, Nigeria’s largest distribution company has partnered with Dr. Ameyo Stella Adadevoh (DRASA) Health Trust and Kleanmate to celebrate this year’s Global Hand washing Day with children in selected Secondary Schools located within its network coverage. (more…)

EJIGBO AND AREPO OUTAGE

Ikeja Electric regrets the prolonged outage witnessed by our customers in and around Ejigbo, Oke Afa,  Ikotun Egbe, Egan, Igando, Arepo, Warewa  and Channels Television axis. The outages are due to a faulty 100MVA transformer at Ejigbo Transmission Station as well as other multiple faults along the network in that area.

The transmission Company has commenced repairs on the faulty transformer, however in the interim customers will be temporarily back fed through alternative sources to mitigate the current blackout pending the completion of the repair.

In a similar development, the recent damage of the 33KV Electric Towers along Abeokuta Expressway, by a truck has resulted in power outage in Millennium Estate, LSDPC Estate Ojokoro, Agbado, Aboru, Jankara  and parts of Abeokuta environs. Technical teams have commenced effecting repairs, however, due to the extensive damage, restoration of power to affected areas may take another 5 days.

All inconveniences  caused our esteemed customers are deeply regretted.

IKEJA ELECTRIC RAISES ALARM OVER EROSION THREAT TO POWER TOWER

PRESS STATEMENT

IKEJA ELECTRIC RAISES ALARM OVER EROSION THREAT TO POWER TOWER

Lagos Nigeria: September 21, 2016: Ikeja Electric Plc has cautioned residents in Shagamu Estate against activities around the 33KV Power Tower situated by the Estate canal. The tower, which is currently at risk of imminent collapse has been negatively impacted by erosion of the subsoil. (more…)

IKEJA ELECTRIC URGES CUSTOMERS TO SETTLE BILLS, COMMENCES MASS DISCONNECTION OF DEBTORS

PRESS RELEASE:

IKEJA ELECTRIC URGES CUSTOMERS TO SETTLE BILLS, COMMENCES MASS DISCONNECTION OF DEBTORS

Lagos Nigeria: September 14, 2016: Ikeja Electric Plc (IE), Nigeria’s largest power distribution company has called on customers within her network to settle outstanding bills as it embarks on a network-wide exercise to disconnect delinquent customers who are owing.

This is coming in the heels of an improved power supply in recent months, better service delivery and increased payment options across the network. .

Speaking on the development, IE’s Head of Corporate Communications, Felix Ofulue, urged customers to take advantage of the various payment platforms available to settle their bills.

He said, “Ikeja Electric has invested in multiple robust platforms that will make bill settlement easier and more convenient. As we deploy more resources to improve the stability of power supply across our network, we will also appreciate a situation where customers promptly pay for energy they consume. It is this healthy partnership that guarantees sustenance and development in the power sector.”

Ikeja Electric provides of an array of payment alternatives for her customers including tokens; scratch card vouchers, which are sold by vendors and agents across its networks; Quickteller, which can be accessed on mobile devices and internet banking. Other platforms include Pawakad, a mobile app payment system managed by strategically located agents; Baxibox, commonly known as ‘Baba-Ijebu’; Point-of-Sales terminals; WebPay and Interswitch among others.

Commenting further on the settlement of bills, Ofulue reminded customers of the Debt Discount Exercise, which provides discount options to enable customers pay off their outstanding bills and called on all interested customers to visit the company website; www.ikejaelectric.com or walk into any Undertaking Office for details on how to qualify for the discount.

He, however, cautioned against making payments to illegal and unauthorized agents who claim to be acting on behalf of Ikeja Electric, noting that many unsuspecting members of the public had been defrauded under this circumstances. According to him, all bonafide IE staff can be identified by their identity cards and customers should also ensure that they obtain receipts as proof of payment.

He further advised customers to report any suspected case of impersonation or extortion through the company helplines: 01-7000250, 01-4483900 and 0700-0-2255-453.

IKEJA ELECTRIC INTRODUCES LIVE CHAT FOR INSTANT RESPONSE TO CUSTOMER COMPLAINTS

….Launches “Do-It-Yourself” POS points.

In line with its commitment to improve customer experience and further promote excellent service delivery, Ikeja Electric PLC, Nigeria’s largest power distribution company, has launched an online “Live-Chat” service which enables customers engage with trained customer service representatives on a real-time basis.

The online chat service, which is compatible with all Android, IOS and Blackberry devices, is user friendly, interactive and robust with customers receiving instant responses to enquiries, complaints and questions they post, on the go.

Speaking on the launch of the service, the company’s Head of Corporate Communications, Felix Ofulue, noted that the deployment of diverse customer facing technology solutions is a deliberate attempt to bring the brand to closer to IE Customers.

In his words: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they are, as individuals. This is just one of the ways we can also delight them and earn their confidence as well. So, if they have something to tell us, it is also right that they do so at their convenience,”

Ofulue explained that integrating the service on various operating systems provides seamless access, via mobile devices, tablets and desktops, to IE customer care representatives. “So, they speak to us conveniently while we listen. Our customers deserve this type of access, and we are pleased to provide it”, he said.

The Live chat can be accessed through the Ikeja Electric Website, using the Live Chat icon, conspicuously displayed on the site homepage, with a bold banner “Let’s Chat” that calls the attention of interested users

In a similar development, Ikeja Electric has unveiled plans to roll out “Do-It-Yourself” POS terminals in all of her six (6) Business Units to allow paying customers process their payments on secure terminals by themselves. The pilot terminal deployed at the company’s Corporate Headquarters is already well received with several customers seen processing their bill payments on their own.

Ofulue further urged customers to take advantage of these solutions which has been put in place by IE to promote excellent service delivery.

Ikeja Electric has consistently improved on its multiple touch points which customers have taken advantage of in resolving service related issues. Ikeja Electric is also consistently improving on safety and service standards across her network by deploying innovative initiatives such as the Network Safety Monitoring and this has resulted in improved power supply, much to the delight of residents and business owners.

IKEJA ELECTRIC LAUNCHES NETWORK MONITORING TO ENHANCE SAFETY

PRESS RELEASE

IKEJA ELECTRIC LAUNCHES NETWORK MONITORING TO ENHANCE SAFETY
Cautions against conducting commercial activities under power lines

Lagos Nigeria; June 15, 2016: To further strengthen its commitment towards ensuring the safety of lives and properties, Ikeja Electric, Nigeria’s biggest electricity distribution company, has launched its novel Network Safety Monitoring initiative.

This initiative allows for round-the-clock electrical asset surveillance across its network by special teams, specifically set up for this purpose. The teams, made up of Safety Specialists and Technicians, divided into monitoring units, patrol the entire network armed with multimedia gadgets which allow them to capture damaged assets and imminently dangerous connections in real time.

The data captured is then relayed to a central Control Center from where it is passed on to the nearest Undertaking at which point the Network Operations logs the information and ensures resolution within the shortest possible time

Speaking on the initiative, the company’s Head of Corporate Communications, Felix Ofulue, explained that safety in a high risk sector such as the electricity industry cannot be over-emphasized because if the safety standards are compromised, the resultant effect could be disastrous leading to damage to property and even loss of human lives.

In his words, “Ikeja Electric will not compromise on safety. It is a high risk environment and coupled with the rains and high winds of this season, we have to continue the campaign of safety across our network. We are also aware that by putting forward these initiatives we are raising the bar of safety across the entire company with other industry players also raising their own standards of safety. In the end if we are able to keep people safe, we will be justified.”

He noted that in consonance with the company’s Health and Safety mandate, it has issued series of weather alerts, calling public attention to common dangers associated with the inclement weather and these public alerts are put out in order that consumers may be more aware of their surroundings and adopt better and higher safety precautions in order to remain safe.

“The monitoring team is a roving one, constantly on the move, scouting for unsafe and damaged assets: he said, while pointing out that managing the assets of the company was integral to the company’s ability to deliver safe supply of energy to homes and businesses.

He also solicited the support of the public in ensuring that the initiative is a success by urging residents who notice any dangerous asset, such as leaning poles, snapped or low hanging cables to take pictures and send to hse@ikejaelectric.com, carefully noting the location of the asset with possible landmarks if necessary. Others can simply call our customer care lines, 01-448-3900, 0700-022-5543, 01-7000-250”.

Ofulue, seized the opportunity to caution against conducting commercial activities under power lines, warning of the imminent danger associated with sustained activities underneath cables that may be under stress from strong winds and rains.

Ikeja Electric was awarded the prize for Company with the Best Health and Safety Initiatives, 2015/16 at the Nigerian Risk Award -Economic and Social Risk Summit. This award follows an earlier recognition at the 2015 Nigeria Safety Award for Excellence, Hall of Fame (9jaSAFE AWARDS), where the company also bagged the Award for Company with the best HSE Practices in the Power sector.

 

 

IKEJA ELECTRIC INTRODUCES DISCOUNTS ON OUTSTANDING BILLS

PRESS RELEASE

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Lagos Nigeria: August 3, 2016: Ikeja Electric Plc, Nigeria’s largest electricity distribution company, has introduced a Debt Discount initiative which provides various percentage discount options to enable customers pay off their outstanding bills and meet their financial obligations to the company.

The initiative, designed specifically for unmetered non-maximum demand (NMD) customers, was put in place to provide an avenue to support customers especially those who are financially constrained by the present economic realities.

Explaining the concept behind this initiative, the company’s Head Corporate Communications, Felix Ofulue said: “Ikeja Electric decided to introduce this scheme as a form of financial support to our customers who are willing to pay down on outstanding amounts owed us. By providing this discount to them, we also share part of the cost of the consumed energy”.

The three tier scheme provides a 10 percent discount for customers who owe between =N=50,000 and =N=100,000.00; 15 percent discount for those owing above =N=100,000 but less than =N=200,000 and 20 percent discount for customers who owe above =N=200,000.00. Customers are however required to apply to the company, stating if they wish to participate in the outright or installment debt discount exercise.

Interested customers are encouraged to visit the Customer Care representatives situated at Service Centers, Undertakings or Business Units closest to them for more details with regard to their application.

Further enquiries can also be directed to IE Call Center on 01-7000250, 01-4483900 and 0700-0-2255-453 or to customercare@ikejaelectric.com.

”So far the response has been good and a further testimony to the fact that many of our customers are responsible citizens who given the right circumstances will rather pay than owe”, Ofulue said.

The company’s efforts at easing transaction and payment options for customers was recently recognized at the 2016 Efficiency Awards, organized by the Nigeria Interbank Settlement Scheme (NIBSS Plc) where Ikeja Electric bagged the prestigious Cashless Driver Merchant Award, in recognition of her outstanding performance in driving the CBN cashless initiative by recording the highest Point of Sale (POS) transaction count on the National Central Switch (NCS) for the year 2015.