News

Ikeja Electric Decries Spate Of Vandalism In Igando

…calls for community support in protecting electrical equipment

Press Release

Lagos, Nigeria: May 8, 2017: Power supply to Igando, a bustling community located in Alimosho Local Government Area of Lagos State, South-Western Nigeria has been severely compromised, following a wave of vandalism of electrical installations belonging to Ikeja Electric plc.

The criminal activities, which has currently plunged over 6,000 households and businesses located in and around Igando into darkness, has largely targeted transformers where single core and up-riser cables worth millions of Naira were carted away.

Head, Corporate Communications for Ikeja Electric Plc, Felix Ofulue, decried the development, noting that the increase in the vandalism of the company’s assets had become quite alarming and is depriving legitimate customers of their right to steady power supply. “From January 2017 to date, over 24 transformers were vandalized in Igando, leaving our customers in total darkness and this is quite worrisome considering the discomfort and economic loss to this community. It is quite troubling and intolerable because innocent customers are suffering,” he said.
Ofulue noted that the cost of replacing the stolen assets was huge and would take some time to restore. He further called on community leaders, youth associations and security agencies to make improved efforts to ensure that electrical assets within their communities were protected.

While explaining that the company is partnering with security agencies to track the vandals, he also encouraged vigilant members of the community to report suspected vandals to the appropriate authorities or to Ikeja Electric for prompt action. “These vandals sometimes operate from within the community. They keep the stolen assets somewhere. They sell to someone. It is possible that one or two people may see something, so we are calling on these vigilant and patriotic members of the community to speak up, so we can nip this in the bud. Don’t forget that as a business, it is counter-productive to keep replacing assets in a particular location, spending our limited resources, when we could be expanding the network and improving supply in another location”, Ofulue concluded. He further warned that collaborators in the crime when caught would face the full extent of the law. He pointed out that Section 1(9) of the Miscellaneous Offences Act provided a stiff punishment, up to life imprisonment, for offenders who unlawfully disconnect, remove, damage, tamper or meddle with or in any way whatsoever interfere with any plant, works, cables, wire or assembly of wires designed or used for transforming or converting electricity shall be guilty of an offence.

Only recently, thirty-year-old Ahmed Umar was sentenced to six months in prison at a Lagos Magistrates’ Court in Ogudu, for vandalizing a transformer belonging to Ikeja Electric. He was alleged to have stolen a copper wire valued N100,000 from a 500KVA transformer located at Olutunfese sub-station, by Demurin Street in Ketu, Alapere.

Ikeja Electric Adds 15MVA Injection Capacity To Its Network

Ikeja Electric is pleased to have recently added 15MVA injection capacity to our network. This is as a result of the commissioning of 15MVA, 33/11kV Injection Substation at Amikanle under our Akonwonjo Business Unit. The newly added Substation will relieve the Abesan Injection Substation and specifically Ipaja 11kV feeder.

This will greatly improve power supply to customers in Ikola, Isoto Command and Ejigun axis in Ipaja. IE is committed to continually improving her network with strategic infrastructural additions aimed at boosting her functioning capacity with a view to delivering excellent service to all her customers.

Non-Energy Bill Payment Now Available On QuickTeller

Ikeja Electric Plc has introduced a new payment solution for Non-Energy related payments on PayDirect and Interswitch, Quickteller payment platforms. The solution which was recently introduced, now allows customers who need to pay for non-energy related fees such as penalties, re-connection and loss of revenue fees from the convenience of their mobile devices. (more…)

Court Jails Man for Vandalizing IE Assets

Thirty-year-old Ahmed Umar has been sentenced to six months in prison for vandalizing a transformer belonging to Ikeja Electric Plc.

Umar was sentenced by Mrs. O. Sule-Amzat of a Lagos Magistrates’ Court, Ogudu, after pleading guilty to a count of theft brought against him by the police. He was alleged to have stolen a copper wire valued N100,000 from a 500KVA transformer located at Olutunfese sub-station, by Demurin Street in Ketu, Alapere.

Prosecuting Inspector Chiechie Lucky said the defendant was arrested on April 7, adding that the offence was punishable under Section 285 of the Criminal Laws of Lagos, 2011.

Having pleaded guilty to the charge, Magistrate Sule-Amzat sentenced the convict to six months in prison without an option of fine.

In a similar development, IE has sued a customer, Mrs Claret Iheanacho, a resident of Ajegunle, for bypassing her electricity meter and falsely accusing an IE employee of theft.

The IE Staff, Christian Ugwu had visited the residence of Mrs Iheanacho on October 13, 2016 to distribute bills when he discovered the bypass. He immediately took pictures and in line with company policy, escalated the matter. Mrs Iheanacho, who discovered that her crime was exposed then proceeded to falsely accuse Christian of stealing electrical cables and other equipment in the compound valued at over =N=400,000.

In the suit filed at Lagos High Court, Ikeja, IE is praying the court to award the sum of =N=5m in general damages against Iheanacho for defaming Ugwu and the Company. Further, IE is asking for an additional =N=1m in aggravated and exemplary damages and the sum of =N=500,000 being the amount of loss of revenue which IE incurred through Iheanacho’s illegal action.

Ikeja Electric has stepped up monitoring of her networks to ensure that energy theft is curbed. The Disco has also stepped up action against vandals and all cases of assault on her staff.

IE Unveils USSD Payment Channel

Ikeja Electric has announced that consumers of its services can now pay their bills or vend energy through Unstructured Supplement Service Code, USSD.

“For the sake of clarity, USSD is a protocol used by GSM based mobile phones to communicate with the network operator’s computer. It is widely used for a variety of purposes, such as prepaid call-back service, location-based content service, WAP browsing and so on. Additionally, it is also used as a part of configuring the user’s handheld on the network.

“Unlike the SMS, the USSD establishes a connection in real-time between the parties involved, thereby enabling a two-way communication of information as long as the connection remains open”, it stated.

According to a statement, the solution offers electricity consumers the greatest convenience, in the comfort of their homes and offices as they would be able to pay bills or vend energy tokens irrespective of the type of phones they use.

Banks that have for now partnered with the electricity company towards the successful implementation of the innovative service in the power sector are Diamond, Ecobank, Fidelity, Skye, Stanbic, Sterling, Union, Unity, Wema and Zenith.

The company explained that two major things are to be considered before consumers subscribe to the service.

It said they should first confirm that their Bank Verification Number (BVN) is tied to the phone number being used.

The company advised that any subscriber that is not sure of the authenticity of the detail of his or her BVN as at the time of making payment can alternatively dial *565*0# on the phone. It added that if “BVN” is displayed, the payer can go ahead with the transaction.

On the other hand, if otherwise, the payer will be required to engage his or her Bank to update the BVN record with the phone number.

In the same vein, the company advised  that the payer should confirm that the same number is tied to the customer’s account at the bank. It explained that the customer can know this by confirming if the same number is used to receive SMS alerts from the bank. If further advised that on the contrary, the payer will be required to engage his or her Bank to update bank record with the phone number.

As conveyed by the statement made available by the electricity distribution company, First time users and returning users can always subscribe to the service by dialing *565*6*0013Meter/Account Number*Amount#.

Upon the completion of the foregoing steps, the payee can go ahead and select “Prepaid” or “Postpaid” option, then proceed to select bank from list (if multiple accounts) and input date of birth in the form which will appear in the format of “ddmmyy” or the last digits of debit card (ATM card) as requested by the preferred bank.

It added that the next stage in the process would require the payer to create a passcode, after which the transaction would be processed and feedback status would also be provided to the payer through a Short Message Service (SMS) that would be sent to the payer to notify him or her that the payment has been acknowledged.

In a similar vein, the electricity distribution company made another option available to its customers, and that entails dialing *565*6#. Select Electricity, select IKEDC, Select prepaid or postpaid option, Input Meter/Account Number, select bank from list (if multiple banks), select account (if multiple accounts0 Input Passcode. It assured that upon the completion of the foregoing stages that transaction would be processes and feedback on status would be provided to the payer. Finally, an SMS transaction notification would be received.

IE Launches USSD Solution to Ease Payments

Ikeja Electric is pleased to announce that customers can now pay their bills or vend energy via USSD.

The solution offers you the greatest convenience as you can, in the comfort of your homes and offices, pay bills or vend energy tokens irrespective of the type of phones you use.

Participating Banks : Diamond, Ecobank, Fidelity, Skye, Stanbic, Sterling, Union, Unity, Wema, Zenith

HOW IT WORKS

2 Major things to consider before attempting transactions on the service
  • Ensure and confirm that BVN is tied to the phone number being used (if unsure, dial *565*0#); if BVN is displayed, go ahead with transactions. If otherwise, the payer will be required to engage his/her Bank to update the BVN record with the phone number.
  • Confirm that the same number is tied to the customer’s account at the bank (the customer can know this by confirming if the same number is used to receive SMS alerts from the bank). If otherwise, the payer will be required to engage his/her Bank to update Bank record with the phone number.
First Time Users Returning Users
  • Dial *565*6*0013*Meter/Account number*Amount#
  • Select Prepaid or Postpaid option
  • Select Bank from list (if multiple banks)
  • Select Account (if multiple accounts)
  • Input DoB in the form – ddmmyyyy OR Last 4 digits of debit (“ATM”) card as requested (depends on chosen Bank)
  • Create Passcode
  • Transaction is processed & feedback on status is provided to the payer
  • SMS transaction notification is received

OR

  • Dial *565*6#
  • Select Electricity
  • Select IKEDC
  • Select Prepaid or Postpaid option
  • Input Meter/Account Number
  • Select Bank from list (if multiple banks)
  • Select Account (if multiple accounts)
  • Input DoB in the form – ddmmyyyy OR Last 4 digits of debit (“ATM”) card as requested (depends on chosen Bank)
  • Create Passcode
  • Transaction is processed & feedback on status is provided to the payer
  • SMS transaction notification is received
  • Dial *565*6*0013*Meter/Account number*Amount#
  • Select Prepaid or Postpaid option
  • Select Bank from list (if multiple banks)
  • Select Account (if multiple accounts)
  • Input passcode
  • Transaction is processed & feedback on status is provided to the payer
  • SMS transaction notification is received

OR

  • Dial *565*6#
  • Select Electricity
  • Select IKEDC
  • Select Prepaid or Postpaid option
  • Input Meter/Account Number
  • Select Bank from list (if multiple banks)
  • Select Account (if multiple accounts)
  • Input Passcode
  • Transaction is processed & feedback on status is provided to the payer
  • SMS transaction notification is received

Smartcard customers are exempted from using USSD and online options to vend energy. They must visit an authorized Ikeja Electric POS agent close to them to vend.

Ikeja Electric Commences Routine Line Tracing Exercise

PRESS STATEMENT

Lagos, Nigeria: March 31, 2017: Ikeja Electric Plc, Nigeria’s largest electricity distribution company, has embarked on a routine line tracing exercise aimed at identifying areas within their network where power lines may have been compromised by vegetation.

Overhead power lines, which are normally uninsulated, often get compromised when interference occurs on them especially by vegetative growth. When these vegetation grow too close to power lines, ‘flashovers’ may occur, where electricity “jump” over a  distance to reach earth via the object.  These flashovers could cause fatal accidents to innocent passersby. (more…)

Monarch Commends Ikeja Electric

…Appeals to subjects to pay bills promptly

The Osolo of Isolo Kingdom, HRM Oba Kabiru Kolawole Agbabiaka, the traditional ruler of Isolo kingdom has commended Ikeja Electric and its staff for hard work and commitment to ensuring better service delivery across his kingdom. (more…)