News

Ikeja Electric Celebrates Customer Service Week, Assures Customers Of Improved Services

Leading Electricity Distribution Company, Ikeja Electric Plc, has joined the global community to mark the Customer Service Week, while reassuring customers of improved experience and commitment to providing exceptional service delivery.

In a statement signed by the Managing Director/Chief Executive Officer, Dr. Anthony Youdeowei, the Ikeja Electric brand is driven by an endless desire and resolve to offer customers an extraordinary experience as the company will stop at nothing to ensure that each interaction across all its touch points culminates in something more for the customer. (more…)

Ikeja Electric Introduces E-Bills To Enhance Customer Experience

NEWS RELEASE

Lagos, Nigeria; August 28, 2019: Nigeria’s leading electricity distribution company, Ikeja Electric Plc (IE) has introduced its electronic billing (e-billing) platform, which enables customers to receive electricity bills promptly and conveniently, via channels such as SMS, USSD, email, IE Bill portal and IE mobile Application.

The e-billing initiative is in continuation of Ikeja Electric’s desire to leverage innovation and technology to improve customer experience. It is designed to deliver electronic bills directly to the customer thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.

Announcing the service, IE explained that soon e-bills will be the dominant mode of bill delivery considering its numerous advantages as well as the company’s mass metering of customers across its network. (more…)

Magodo Residents Commend Ikeja Electric Over Improved Power

 PRESS RELEASE

Lagos, Nigeria; August 23, 2019: Residents of Magodo Estate have applauded Ikeja Electric Plc (IE) for providing stable electricity to customers within the Estate following the signing of the Premium Power Agreement.

The Premium Power initiative is a power purchase agreement under the Willing Buyer, Willing Seller initiative issued by the Nigerian Electricity Regulatory Commission (NERC). It entails a commitment to specific service level standards while the customer agrees to pay a tariff that is above the current MYTO tariff.

Speaking on the improved power supply, a resident of the Estate, Mr. Innocent Nwankwo, expressed satisfaction at the level of supply they are currently getting from Ikeja Electric.

He said: “We currently enjoy 24 hours supply and we believe this initiative is giving us value. We have a mixed development in Magodo estate. There are those who operate business and there are residential. We all need adequate supply. And we were able to agree on this. In my opinion, if other communities shows interest I think Ikeja Electric can replicate this initiative.” (more…)

Ikeja Electric Clarifies Power Supply Agreement With Magodo Residents

Our attention has been drawn to a negative publication in the media regarding the power supply agreement between and Ikeja Electric (IE) and Magodo Residents Association (MRA). The publication maliciously termed the agreement as a fraud even as neither IE nor members of the MRA were consulted by the media platform to get the right representation of the story.

Ikeja Electric and the Magodo Residents Association recently signed a Power Purchase Agreement under the Willing Buyer, Willing Seller initiative issued by the Nigerian Electricity Regulatory Commission (NERC). We will like to state categorically that due process was followed in accordance with the constitution of the Association, a legal entity registered under the law, in executing this contract. (more…)

Ikeja Electric, Magodo Residents Sign Power Supply Agreement

Nigeria’s leading Electricity Distribution Company, Ikeja Electric (IE) has signed an agreement with Magodo Residents Association to invest in electricity infrastructure in the Estate as well as provide reliable and quality electricity supply to the residents.

The contract, which is in line with the company’s Premium Power Purchase Agreement, was signed at the Association’s community hall in Lagos with representatives of Ikeja Electric and Magodo Residents Association present.

The Premium Power initiative is a power purchase agreement which entails a commitment to specific service level standards while the customer agrees to pay a tariff that is above the current MYTO tariff. (more…)

Ikeja Electric, MOJEC Advise Customers On Meter Registration Process 

Leading Electricity Distribution Company, Ikeja Electric Plc (IE) has fully commenced the roll out of meters under the Meter Asset Provider (MAP) scheme, to all un-metered customer across its network.

In the first phase, which culminated at the end of July, metering was restricted to only customers in Ikorodu, Abule-Egba and Shomolu Business Units. However, from the beginning of this month, the exercise has been extended to customers in Ikeja, Akowonjo and Oshodi Business Units.

The MAP scheme is in line with the Federal Government’s commitment to bridge the metering gap. It entails the empowerment of third party companies identified as Meter Asset Providers, by the Nigerian Electricity Regulatory Commission (NERC), to procure and install meters for electricity consumers under this scheme. (more…)

Ikeja Electric Commissions New Injection Substation

… Obawole, Iju, Environs To Enjoy Improved Power Supply

Lagos, Nigeria; July 22, 2019: Electricity customers in Obawole, Fagba and environs of Iju, in Ifako-Ijaiye Local Government Area of Lagos State have started experiencing remarkable improvement in power supply, with the commissioning of the Obawole 15MVA transformer Injection Substation by Ikeja Electric Plc (IE).

The Injection Substation, which was commissioned last Friday, will provide residents availability of power supply for up to 18 hours daily. Residents of K-Fam Estate, Olowo area, the whole of Obawole community and Adisa Coker will get supply from the injection substation; other areas that will also benefit from the project include Ahmed Afolabi, Coker Onifufu, Ashabi Taiwo Streets and old Akute Road, among others. (more…)

Ikeja Electric, PEP Store Partner on Customer Bill Payment

Lagos, Nigeria; July 12th 2019: Ikeja Electric Plc. (IE) one of Nigeria’s leading Electricity Distribution Company has collaborated with multinational retail company, PEP Stores, to enable customers pay bills or recharge their accounts at designated PEP Stores across Lagos.

Under this partnership, post-paid and prepaid customers within IE’s network can pay their bills and recharge their accounts while doing their regular shopping at PEP Stores located in Gbagada, Maryland Mall, Ipaja, Isolo, Allen Avenue, Ikorodu, Ogba, Obafemi Awolowo Way, Ojodu Berger, Idimu, Amuwo Odofin, Ogudu and Ikeja City Mall. Lagos.

While announcing the initiative at a press briefing, Ag. Chief Commercial Officer, Ikeja Electric, Ugochukwu Obi-Chukwu, said the essence of providing an array of payment options and outlets that offer reliable and convenient services to customers was borne out of the company’s customer-centric approach to service delivery. (more…)

Ikeja Electric, Slot Empower 40 Youth Through Technical Skill Acquisition

Lagos, Nigeria; July 12, 2019: Leading Nigerian Electricity Distribution Company, Ikeja Electric Plc (IE) has partnered with Slot Foundation to train 40 young persons in a skill acquisition and capacity building empowerment scheme, tagged Youth Empowerment Program (YEP).

YEP is one of IE’s Corporate Social Responsibility (CSR) initiatives designed to empower youths who are mainly residents of its host communities, to be economically and socially responsible through technical skill acquisition.

Speaking during the graduation ceremony held at the Corporate Headquarters of IE, the Chief Executive Officer, Anthony Youdeowei said the company has demonstrated its commitment to improving the quality of lives of residents of its areas of operation as evidenced by the impact of its Personal Corporate Social Responsibility (PCSR) initiatives across its network, since inception. (more…)

Market Operator’s Suspension: Our Stand

Our attention has been drawn to the publication issued by the Market Operator (MO) suspending Ikeja Electric (IE) from the electricity market.

By way of setting the records straight, it is important to state that IE provided a security cover to the MO as stated in the said publication. (more…)