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Ikeja Electric Develops Mobile App For Customer Safety     Metering Continues Across Ikeja Electric Network Areas |    We’re Bridging Metering Gap, Reducing Estimated Billing with Meter Roll-Out |    "We Won't Slow Down On Safety Initiatives" - Ikeja Electric |    Ikeja Electric Supports Cleaner Lagos Project |    Ikeja Electric Donates Food Clothes To Mark 2018 International Charity Day |    Lagos Communities Commend Ikeja Electric On Meter Rollout |    Metering Exercise Continues In Earnest As IE Sues For Patience |    Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply |    Ikeja Electric Expands Strategy To Curb Vandalism |    Darkness Looms as NUEE Lays Siege at Ikeja Electric |    Ikeja Electric Parleys With Local Publishers For Outreach To Communities |    Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff |    3 Remanded in Prison for Stealing Ikeja Electric cables |    IKEJA ELECTRIC Keeps Promise, Unveils Aggressive Metering Plan |    IE PowerPlay Debuts on Google Playstore |    Ikeja Electric Introduces Crowd Management Technology At Service Centers |    More Accolades For Ikeja Electric's Safety Initiatives |    Ikeja Electric Deploys Technology To Reduce Downtime |    Ikeja Electric Moves Against Illegal Reconnection Cartel In Akute, Nabs Kingpin! |    Ikeja Electric Canvasses Dialogue As Akowonjo Holds Customer Fair |    Ogba Area Command Assures Ikeja Electric Of Support |    Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |    Ikeja Electric Recruitment Policy Boosts Enrollment Into Technical Colleges |    Lagos State Education Board Lauds New Approach To Safety Education |    Amikanle, Abule Taylor And Environs Get Lifeline |    Heavy Rain Wrecks Havoc |    Ikeja Electric Analyst, Michael Oladeji Bags ICAN Award |    Ikorodu Business Unit Upgrades Equipment To Boost Service Delivery |    Ikeja Electric Assures Maximum Utilization Of Newly Commissioned 2 X 60MVA Power Transformer At Odogunyan     Alimosho Residents To Enjoy More Supply As TCN Commissions 100MVA 132/33KV Transformer |    Ikeja Electric Takes Kick-Malaria Campaign To Waterside Communities |    Ikeja Electric Records Zero Fatality in Q1-2018 |    Ikeja Electric Partners L.E.A.R.N To Advocate Electrical Safety For Teenagers And Youth |    Nigerian Society Of Engineers (NSE), Endorses Ikeja Electric's Power Play Board Game    Ikeja Electric Moves To Protect Customers |    Ikeja Electric Presents Power Play Board Game To Unilag     Lagos State Safety Commission Endorses Ikeja Electric's POWER PLAY Board Game |    Ikeja Electric Commissions Additional Feeders In Igbogbo, Ikorodu |    Community Lauds Ikeja Electric Over Youth Empowerment |    "NOW I TRULY BELIEVE" Energy4Life Winner Exclaims As Bonus Hits Account |    Ikeja Business Unit Launches Customer Fair |    Cost Reflective Tariff, Our Challenge |    Ikeja Electric Partners CDCs And CDAs To Empower New Payment Agents |


Ikeja Electric Develops Mobile App For Customer Safety

Lagos, Nigeria; October 10, 2018: A new mobile app that will help the prevention of customers and employees against electrical hazard, i-Safe has been unveiled by Nigeria’s foremost electricity distribution company, Ikeja Electric Plc.

The application, developed here in Nigeria by Ikeja Electric, is designed to guarantee customer and employee safety with real-time report on identified safety hazard within the network. The mobile app provides users the platform to take photographs of clear images of any identified hazard, such as leaning poles, sagged wires, exposed underground cables among others and flag such hazards in order to prevent the occurrence of any accident that may emerge from the identified risk.

According to the company’s Head of Corporate Communications, Mr. Felix Ofulue, the idea of developing an app like i-Safe is to consistently elevate its safety standards through several initiatives in order to reduce hazards and fatalities. “Our safety efforts are driven by the value we place on our customers and employees’ safety, which informed the need to introduce an initiative that will showcase our commitment, with a mentality of making safety, a top priority for everyone in order to sustain zero harm to both employees and customers,” he said.
He noted that with the app, identified risks are captured and submitted to the appropriate department and remain trackable until they are rectified and closed out.

The company’s 2018 HSE campaign tagged ‘Beyond Zero’ encompasses series of periodic initiatives including internal HSE training, safety hurdles at the Undertaking Units, contractors’ safety engagement, public safety sensitization programmes on electrical infrastructure and field compliance monitoring among other activities.
“Safety in a high risk sector such as the electricity industry cannot be over-emphasized because if the safety standards are compromised, the resultant effect could be disastrous leading to damage to property and even loss of human lives, so it is imperative for us to continue to introduce programmes that will ensure safety of lives and property”, Ofulue reiterated.

To download and install the app, customers are advised to visit the Google Play store. At the moment, it is only available to Android users but plans are in full throttle to extend the service to iOS users in a very short while.

Over the years, Ikeja Electric has been at the forefront of innovative ideas geared towards protecting the health and safety concerns of customers and employees alike, an achievement that has seen it won several awards for Outstanding Commitment to Health, Safety & Environment at the 9jaSafe Hall of Fame Award in 2016, Health & Safety recognition Award by the Nigerian Institution of Safety Engineers (NISE).

Metering Continues Across All Ikeja Electric Network Areas

In a brief statement issued by the Head Corporate Communications of Ikeja Electric late Tuesday, Felix Ofulue stated that a fresh batch of meters had been approved for installation in communities in and around Fagba, Ijaiye, Akute, Ifako, Oregun and Ogba. Other areas where installations will take place include PTC, Ketu, Lasunwon and Ajao.

In his remarks, Ofulue said that the effort was a demonstration of the continuous commitment of the company to ensure that customers were all eventually metered. He advised customers to desist from compromising agents of the company with financial inducements, noting that the Meter Service Providers,(MSP) working with Ikeja Electric had been issued metering schedules which they were to follow strictly.

“We want to urge our customers to give our agents the necessary support at all times. The technicians who will visit are well trained and courteous. The installation process may take some time because of the technicalities involved, but eventually it will be done. Let me quickly however advise customers to desist from tampering with these meters, a trend that has been noticed in recent times”. Ofulue concluded.

We’re Bridging Metering Gap, Reducing Estimated Billing with Meter Roll-Out

Lagos, Nigeria; September 25, 2018: In a renewed commitment to deliver the yearnings of customers, Nigeria’s leading electricity distribution company, Ikeja Electric (IE) Plc, has intensified the roll-out of prepaid meters to further close the metering gap within its network.

While abiding by the regulator’s guideline which states that all customers have a right to a properly installed and functional meter, and un-metered customer should be issued with electricity bills strictly based on NERC’s estimated billing methodology, the DisCo emphasized that it is also poised to reduce estimated billing with the deployment of prepaid meters. The company recently commenced the roll-out of 85,000 meters to cover residential customers across its six Business Units, in its first batch of renewed metering drive. According to Head, Corporate Communications, Ikeja Electric, Mr. Felix Ofulue, the company remains resolute in its commitment to meter all its customers and narrow the metering gap as quickly as possible. “Ikeja Electric wants to reassure customers and state clearly its plans to progressively reduce estimated billing thereby building customers trust in our services. At the moment, prepaid meters are being installed in different communities across the network”.

“While in other localities, pre-installation activities are ongoing and between now and the end of the year we will have concluded the first batch of the deployment. We therefore urge our customers to be patient as our ultimate objective is to ensure that all our customers are eventually metered.” Ofulue noted. Customers across the six business units – Ikeja, Abule-Egba, Akowonjo, Oshodi, Ikorodu and Shomolu have indicated their eagerness to be issued prepaid meters to prevent being billed through estimation.

With this move, Ikeja Electric is adding its quota in narrowing the metering gap. The recent report by the National Bureau of Statistics (NBS) showed an increase of 1.59 percent in the number of prepaid meter customers, which is an indication that the meter gap is gradually closing.

The Federal Government has consistently enjoined DisCos to provide meters to customers in a bid to narrow the gap, reduce complaints of high consumption charges and estimated billing, in line with the Electric Power Sector Reform (EPSR) Act, 2005 to ensure an efficiently managed electricity supply industry that meets the yearnings of Nigerians for stable, adequate and safe electricity supply.

“We Won’t Slow Down On Safety Initiatives”-Ikeja Electric

…as Distribution Substation Tagging Commences Across Network

In furtherance to her aggressive safety strategy across her Business Units, Nigeria’s leading electricity distribution company, Ikeja Electric Plc has commenced a systemic tagging of her Distribution Substations across her network.

The DT Tags, as they are called are fluorescent signages with identification codes for the transformer/substation, placed conspicuously on sides of the substation for both customers and technical employees.

The Tags, which have the primary use of warning would be trespassers against accessing the high risk live environment of the substation, also makes it easier for customers who wish to report faults or other issues with a particular substation. The customers simply quote the tag number to the customer care platform they are reporting on and this allows for faster intervention.

Speaking on the usefulness of the tagging process, Head Corporate Communication, Felix Ofulue said, “We cannot compromise on safety! It is a non-negotiable for us. Ours is a high risk business where any form of carelessness could cost lives, and this is a price too high for us to pay”.

“ Recall that last year at the National Power Summit, the Honorable Minister of Power, Works and Housing, Mr. Babatunde Fashola, had committed to reducing the alarming trend in public fatality in Nigeria’s Power sector. NEMSA also constantly tows this same line and we have no option but to do same as well, because a life lost is a huge resource and opportunity wasted. This is why we have implemented this tagging system to both warn communities against accessing live environments and also being able to shut down transformers that are faulty and posing high risks to life and property when customers make reports and quote the DT number saving time in fault tracing which could save lives,” Ofulue concluded.

The tagging system also allows for accurate network mapping which will progressively improve to an automated geotagging system for improved network performance. Substations under Ogba, Ifako, Ojodu and PTC Undertakings have been tagged, in the continuous campaign that will see several thousands of infrastructure tagged.

Similarly, Ikeja Electric has launched its second safety app, I-Safe on Google PlayStore. The app which allows users to take live pictures of hazards, faults and field incidences for immediate intervention by HSE and Technical Field Teams, is a follow app to IE’s Powerplay a safety based mobile gaming app that advocates safe practices in homes and offices. Both games have received impressive response as number of downloads is on the rise.

Lagos Communities Commend Ikeja Electric On Meter Rollout

…as DisCo Cautions Against Meter Bypass

In apparent reaction to the ongoing metering exercise across its network, customers of Ikeja Electric Plc (IE), have commended the leading electricity distribution company, for redeeming its promise to bridge the metering gap, while also expressing delight at the improvement in supply within its area of coverage.

The Chairman of Shomolu Community Development Committee (CDC) Mr. Oduguwa Adedapo, commended Ikeja Electric for the massive deployment of meters to Shomolu and environs, noting that the exercise is a laudable achievement and urged IE to ensure that all houses in the environs are provided with prepaid meters.

“While commending the company, I also want to advise the company to ensure that migration of customers to the prepayment metering is made a lot easier by looking into the contentious issues relating to outstanding electricity bills. This will enable customers migrate immediately to recharge after exhausting the initial token in the meter”, he said.

In a similar vein, the President of the Co-operative Society of the Association of Printers in Shomolu, Chief Babajide Mark Anthony, also expressed his joy at the new development and confirmed that the association is ready to cooperate with IE to ensure smooth operation. He further advised the Disco to fast-track the installation of meters and also attend to minor complaints on time, in order to build more trust and instill confidence in the customers.

While reacting to the remarks, IE’s Head of Corporate Communications, Felix Ofulue reiterated IE’s position to sustain the metering exercise in an equitable manner such that all category of customers in IE’s network that are yet to be metered will definitely benefit from the roll out plan.

However, the company spokesman expressed concerns about the trend of asset compromise being witnessed in some the areas that have already been metered.

According to him, “Our records reveal that a lot of customers who were recently metered, especially in Shomolu and environs have not vended or purchased units on their meters, several weeks after exhausting the initial token. Typically, this is the process that should follow after the complimentary units on the prepaid meter have been exhausted. This is worrisome.

He then called on metered customers to resist the urge to bypass meters, rather calling on them to manage their energy consumption prudently. He also warned that IE would apply the authorized sanctions against any customer who engages in the act of meter bypassing

Responding to comments relating to improved supply across its network coverage area, Ofulue pointed out that IE customers will continue to experience improvements in supply while pleading with customers to ensure that they settle their bills promptly.

He called on all customers who had queries about their bills to adopt dialogue rather than aggression as a resolution channel so all disputes can be settled amicably.

He also advised customers to channel their complaints concerning metering through or call IE Customer Care Hotlines: 01 7000250, 01-4483900, 07000225543 for immediate intervention.

Metering Exercise Continues in Earnest As IE Sues For Patience

Following delays caused by the recent picketing action of Labour, metering activities have commenced in earnest with the survey of several feeders in the network.

The installation requirements which are crucial to the successful metering exercise often rely on detailed surveys to ensure that the facility in question has no anomalies which may damage the equipment or compromise its readings. The surveys, which are carried out by third party personnel will basically cross check and analyze quality of premises wiring, grounding systems and voltage quality. Other data that are reviewed include load current into the premises, electrostatic discharge and sometimes even humidity and temperature of the environment where the meter is to be installed.

Speaking on the development, IE’s Head, Corporate Communications, Felix Ofulue, noted that Feeders around Ijaiye Ojokoro, Agbado, Alimosho, Agege, Abule Egba, Ogba, Opebi, Agogo, Odogunyan, Ago Okotoa, Amuwo, Ajao-Airport Road, Domino, Sholanke among others were currently undergoing the evaluation process. Ofulue called on residents to provide the necessary co-operation to the technical teams even as he called on other residents to exercise patience as the exercise would reach all and sundry.

Ofulue, also confirmed that Forthright Estate under Ojudu UT as well as Amusa Ishola under Ijegun UT were already being metered.

Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply

Lagos, Aug.20, 2018 – Ikeja Electric (IE) has assured its customers of improved electricity supply within its network throughout the Eid-EI-Kabir holiday. The company’s Head, Corporate Communications, Mr. Felix Ofulue gave the assurance in a statement in Lagos.

Ofulue said that the company is driven by an endless desire and resolve to offer customers extraordinary experience as the company will stop at nothing to ensure that all customers on their network enjoy the Eid El Kabir holiday.

“Within our capacity, we will ensure that whatever allocation we receive from the national grid is distributed equitably to ensure improved supply within the period. Beyond that, while we know that occurrence of faults may be beyond our control, we have taken certain measures, including an essential duty team who will be available during the holiday period, to ensure that faults are promptly cleared whenever the need arises. So we wish to advise customers to call the Customer Care helplines or contact any of Ikeja Electric Offices closest to them to report any fault,” he said.

He noted that all hands were on desk to ensure that customers enjoy a memorable holiday period.

He appealed to customers within its network to settle their monthly electricity bills promptly in order to avoid disconnection by the company.

While wishing all its customers a fantastic Sallah celebration, Ofulue further cautioned against harassment of its employees on duty, stating that Ikeja Electric management will explore all available legal options to seek redress.

Ikeja Electric Expands Strategy To Curb Vandalism

…partners Lagos State Electricity Board in Vigilance and Monitoring

In efforts to curb the rising spate of vandalism in its network, Ikeja Electric Plc, has joined forces with Lagos State Electricity Board (LSEB), also victims of the attacks, to forge effective ways to mitigate the negative trend.

The partnership designed to address the loss of equipment to vandals was revealed at the recent visit paid by IE representatives to LSEB, will include collaboration in monitoring and sharing of vital intelligence that will be helpful in strengthening vigilance efforts on assets.

In his remarks, representative of the State Board, Engr. Luke Orunsola, decried the attacks on LSEB equipment noting that the board had suffered recurrent attacks where spans of underground cable had been unearthed and carted away. He sued for better collaboration between LSEB and Ikeja Electric, noting that the common enemy was costing both organizations millions in revenue. He noted that some IE assets were situated in close proximity to LSEB assets and called on both parties to be their “brother’s keepers”.

In a related development, and in response to the safety notice presented by Ikeja Electric with respect to the proximity of some street lights to High Voltage Power Lines, and the attendant risk of electrocution, the Head of Public Lines, LSEB, Engr. Omotayo Halid, promised to send a technical team to affected areas to forestall any accidents and loss of life.

Darkness Looms as NUEE Lays Siege at Ikeja Electric

Customers of Ikeja Electric Plc (IE) may once again experience the discomfort of extended darkness as members of the national Union of Electricity Employees have laid siege at the Company Headquaters in Alausa Ikeja and all its other offices across Lagos.

The Union members who claim that the picketing of IE followed the disengagement of about 40 members of staff, have forcibly shut down operations at the offices thereby resisting access to IE personnel and customers who have attempted to gain access to the offices.

According to Ikeja Electric, the recent separation of staff, was due to varying actions which are not in furtherance of the overall company objectives.

This protest in coming in the heels of the promotions of about 300 employees last week and the recruitment of over 500 new employees in the past one year. The promotion exercise cut across all cadres of staff, including members of the respective Unions in the organization.

Speaking on the development, Head Corporate Communications Felix Ofulue, questioned the motive for embarking on the protest which he described as self serving.

“When NUEE chooses to cripple socio-economic activities of over a million households, for issues that can be resolved through dialogue, one then wonders if the motives are as selfless as they claim. How do you plunge a country’s commercial nerve center into darkness because of a few of your members who have been separated from the business for cogent reasons. It is really appalling. It’s an abuse of privilege to picket.” he said.

“Imagine that our employees in Alausa Injection Sub Station were chased out of the facility by the Union and they had to shut down 9 Feeders that supply power to Ikeja and its environs on safety grounds. This has resulted in an immediate blackout for at least 3000 customers”, Ofulue concluded.

He further apologized to customers for the disruption of service by NUEE and promised that they will continue to work with stakeholder to ensure that the company continues to improve and provide quality service to our customers”.

Ikeja Electric Parleys With Local Publishers For Outreach To Communities

In efforts to ensure adequate information dissemination to the local communities at the grass root level, Ikeja Electric has organized a media parley with local community news publishers where salient issues were integrated and synthesized for news publication.

One of the major issues that was discussed during the media chat is the deployment of over 85,000 meters to various communities across IE network, to bridge the estimated billing gap in the system. According to Head of Corporate Communications, Felix Ofulue, customers on identified feeders and transformers for metering will be pre-informed ahead of the exercise and the survey of customer’s premises will be carried out by the designated contractors, hence customers are advised to grant access upon full identification of the contractors for the survey. This will enable customers regularize wrong connections as identified by the contractors before customers can pick application forms from IE offices which they are to fill out and submit for meter installation, followed by account reconciliation and meter set up.

He also revealed that the company suffered high level of revenue losses due to illegal connections, meter by-pass, vandalism and energy theft amongst others. While appealing for prompt response to bill payment, he advised landlords to ensure that their tenants offset all outstanding electricity before exiting their apartments. He also reiterated the need for prospective tenants to inquire if there are outstanding bills before they rent any apartment or purchase any property.

Speaking further, Ofulue decried the rate of assault on IE staff in the field, saying that community members ought to cooperate with them in the process of discharging their duties for excellent service delivery.

In his response, the President of Association of Practitioners of Community Media in Nigeria (APCOM), Dayo Akintobi, commended IE for collaborating with the association and assured of their readiness to partner with IE to bring top notch service to customers and help attain high levels of customer satisfaction through effective information dissemination.

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