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Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply |    Ikeja Electric Expands Strategy To Curb Vandalism |    Darkness Looms as NUEE Lays Siege at Ikeja Electric |    Ikeja Electric Parleys With Local Publishers For Outreach To Communities |    Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff |    3 Remanded in Prison for Stealing Ikeja Electric cables |    IKEJA ELECTRIC Keeps Promise, Unveils Aggressive Metering Plan |    IE PowerPlay Debuts on Google Playstore |    Ikeja Electric Introduces Crowd Management Technology At Service Centers |    More Accolades For Ikeja Electric's Safety Initiatives |    Ikeja Electric Deploys Technology To Reduce Downtime |    Ikeja Electric Moves Against Illegal Reconnection Cartel In Akute, Nabs Kingpin! |    Ikeja Electric Canvasses Dialogue As Akowonjo Holds Customer Fair |    Ogba Area Command Assures Ikeja Electric Of Support |    Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |    Ikeja Electric Recruitment Policy Boosts Enrollment Into Technical Colleges |    Lagos State Education Board Lauds New Approach To Safety Education |    Amikanle, Abule Taylor And Environs Get Lifeline |    Heavy Rain Wrecks Havoc |    Ikeja Electric Analyst, Michael Oladeji Bags ICAN Award |    Ikorodu Business Unit Upgrades Equipment To Boost Service Delivery |    Ikeja Electric Assures Maximum Utilization Of Newly Commissioned 2 X 60MVA Power Transformer At Odogunyan     Alimosho Residents To Enjoy More Supply As TCN Commissions 100MVA 132/33KV Transformer |    Ikeja Electric Takes Kick-Malaria Campaign To Waterside Communities |    Ikeja Electric Records Zero Fatality in Q1-2018 |    Ikeja Electric Partners L.E.A.R.N To Advocate Electrical Safety For Teenagers And Youth |    Nigerian Society Of Engineers (NSE), Endorses Ikeja Electric's Power Play Board Game    Ikeja Electric Moves To Protect Customers |    Ikeja Electric Presents Power Play Board Game To Unilag     Lagos State Safety Commission Endorses Ikeja Electric's POWER PLAY Board Game |    Ikeja Electric Commissions Additional Feeders In Igbogbo, Ikorodu |    Community Lauds Ikeja Electric Over Youth Empowerment |    "NOW I TRULY BELIEVE" Energy4Life Winner Exclaims As Bonus Hits Account |    Ikeja Business Unit Launches Customer Fair |    Cost Reflective Tariff, Our Challenge |    Ikeja Electric Partners CDCs And CDAs To Empower New Payment Agents |

News

Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply

Lagos, Aug.20, 2018 – Ikeja Electric (IE) has assured its customers of improved electricity supply within its network throughout the Eid-EI-Kabir holiday. The company’s Head, Corporate Communications, Mr. Felix Ofulue gave the assurance in a statement in Lagos.

Ofulue said that the company is driven by an endless desire and resolve to offer customers extraordinary experience as the company will stop at nothing to ensure that all customers on their network enjoy the Eid El Kabir holiday.

“Within our capacity, we will ensure that whatever allocation we receive from the national grid is distributed equitably to ensure improved supply within the period. Beyond that, while we know that occurrence of faults may be beyond our control, we have taken certain measures, including an essential duty team who will be available during the holiday period, to ensure that faults are promptly cleared whenever the need arises. So we wish to advise customers to call the Customer Care helplines or contact any of Ikeja Electric Offices closest to them to report any fault,” he said.

He noted that all hands were on desk to ensure that customers enjoy a memorable holiday period.

He appealed to customers within its network to settle their monthly electricity bills promptly in order to avoid disconnection by the company.

While wishing all its customers a fantastic Sallah celebration, Ofulue further cautioned against harassment of its employees on duty, stating that Ikeja Electric management will explore all available legal options to seek redress.

Ikeja Electric Expands Strategy To Curb Vandalism

…partners Lagos State Electricity Board in Vigilance and Monitoring

In efforts to curb the rising spate of vandalism in its network, Ikeja Electric Plc, has joined forces with Lagos State Electricity Board (LSEB), also victims of the attacks, to forge effective ways to mitigate the negative trend.

The partnership designed to address the loss of equipment to vandals was revealed at the recent visit paid by IE representatives to LSEB, will include collaboration in monitoring and sharing of vital intelligence that will be helpful in strengthening vigilance efforts on assets.

In his remarks, representative of the State Board, Engr. Luke Orunsola, decried the attacks on LSEB equipment noting that the board had suffered recurrent attacks where spans of underground cable had been unearthed and carted away. He sued for better collaboration between LSEB and Ikeja Electric, noting that the common enemy was costing both organizations millions in revenue. He noted that some IE assets were situated in close proximity to LSEB assets and called on both parties to be their “brother’s keepers”.

In a related development, and in response to the safety notice presented by Ikeja Electric with respect to the proximity of some street lights to High Voltage Power Lines, and the attendant risk of electrocution, the Head of Public Lines, LSEB, Engr. Omotayo Halid, promised to send a technical team to affected areas to forestall any accidents and loss of life.

Darkness Looms as NUEE Lays Siege at Ikeja Electric

Customers of Ikeja Electric Plc (IE) may once again experience the discomfort of extended darkness as members of the national Union of Electricity Employees have laid siege at the Company Headquaters in Alausa Ikeja and all its other offices across Lagos.

The Union members who claim that the picketing of IE followed the disengagement of about 40 members of staff, have forcibly shut down operations at the offices thereby resisting access to IE personnel and customers who have attempted to gain access to the offices.

According to Ikeja Electric, the recent separation of staff, was due to varying actions which are not in furtherance of the overall company objectives.

This protest in coming in the heels of the promotions of about 300 employees last week and the recruitment of over 500 new employees in the past one year. The promotion exercise cut across all cadres of staff, including members of the respective Unions in the organization.

Speaking on the development, Head Corporate Communications Felix Ofulue, questioned the motive for embarking on the protest which he described as self serving.

“When NUEE chooses to cripple socio-economic activities of over a million households, for issues that can be resolved through dialogue, one then wonders if the motives are as selfless as they claim. How do you plunge a country’s commercial nerve center into darkness because of a few of your members who have been separated from the business for cogent reasons. It is really appalling. It’s an abuse of privilege to picket.” he said.

“Imagine that our employees in Alausa Injection Sub Station were chased out of the facility by the Union and they had to shut down 9 Feeders that supply power to Ikeja and its environs on safety grounds. This has resulted in an immediate blackout for at least 3000 customers”, Ofulue concluded.

He further apologized to customers for the disruption of service by NUEE and promised that they will continue to work with stakeholder to ensure that the company continues to improve and provide quality service to our customers”.

Ikeja Electric Parleys With Local Publishers For Outreach To Communities

In efforts to ensure adequate information dissemination to the local communities at the grass root level, Ikeja Electric has organized a media parley with local community news publishers where salient issues were integrated and synthesized for news publication.

One of the major issues that was discussed during the media chat is the deployment of over 85,000 meters to various communities across IE network, to bridge the estimated billing gap in the system. According to Head of Corporate Communications, Felix Ofulue, customers on identified feeders and transformers for metering will be pre-informed ahead of the exercise and the survey of customer’s premises will be carried out by the designated contractors, hence customers are advised to grant access upon full identification of the contractors for the survey. This will enable customers regularize wrong connections as identified by the contractors before customers can pick application forms from IE offices which they are to fill out and submit for meter installation, followed by account reconciliation and meter set up.

He also revealed that the company suffered high level of revenue losses due to illegal connections, meter by-pass, vandalism and energy theft amongst others. While appealing for prompt response to bill payment, he advised landlords to ensure that their tenants offset all outstanding electricity before exiting their apartments. He also reiterated the need for prospective tenants to inquire if there are outstanding bills before they rent any apartment or purchase any property.

Speaking further, Ofulue decried the rate of assault on IE staff in the field, saying that community members ought to cooperate with them in the process of discharging their duties for excellent service delivery.

In his response, the President of Association of Practitioners of Community Media in Nigeria (APCOM), Dayo Akintobi, commended IE for collaborating with the association and assured of their readiness to partner with IE to bring top notch service to customers and help attain high levels of customer satisfaction through effective information dissemination.

Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff

In line with its commitment to reward productivity and also bolster efficiency within the organisation, Ikeja Electric (IE), has announced the promotion of 299 employees across various job grades in the business, while employing over 500 new staff in the last one year.

A statement by the Nigeria’s leading electricity distribution company, made available to P.M.EXPRESS revealed that the promotions cut across both junior and senior staff cadres in various departments of the company’s Head Office and its six Business Units.

A breakdown of the list showed that in the senior cadre, 13 employees were promoted to the role of Senior Managers, while seven others got promoted as Managers and another 15 employees ascended the career ladder to become Assistant Managers.

In addition, 121 employees moved up to become Supervisors while one person rose to Grade Level 1 Officer

In the junior cadres, 38 Technicians were elevated to Junior Grade Level 4, another 86 persons across Technical, Commercial, Security, Internal Audit and HR & Admin Departments were promoted to Junior Grade Level 3 while 17 employees were elevated to Junior Grade Level 2.

Speaking on the significance of the promotion exercise, the Chief Human Resources & Administration Officer, Ibiene Okeleke, explained that Ikeja Electric places a high premium on human capital development as a vital component of driving its commitment to providing the best possible service to customers within its network, while noting that the company has employed over 500 new staff between August 2017 and now.

“At Ikeja Electric, we constantly recognize and motivate employees who are committed to delivering finest performance on the job, so this promotion exercise is part of the systems that we have put in place to motivate performance among our employees. It also attests to the fact that we value productivity and encourage career advancement for every employee across various departments,” she said.

Okeleke added that “it is also important to state that while some other sectors are experiencing huge job losses, we have employed over 500 new workers in our bid to create a more efficient workforce with the aim to ensure excellent service delivery. We strive to deliver the best and we are not relenting to do more, that is why we also emerged as one of the best 100 places to work in Nigeria, as indicated by the recent ranking released by Jobberman.”

She noted that other recognition and reward programs have been instituted to reward exceptional performances.

One of them is the ‘Double R’ Awards, an internal initiative which was launched early this year, is designed to reward outstanding achievements made by employees on the field.

The firms through various initiative also encourages creativity and work-life among its staff.

With a dedicated workforce numbering close to 3,000, Ikeja Electric occupies a key position for its privileged coverage of many industrial centres, providing services for customers spread across Alimosho, Ikorodu, Ikeja, Epe, Oshodi, Agege, Shomolu and Kosofe Local Government Areas.

Parts of Yaba and Mushin are also included.

IE PowerPlay Debuts on Google Playstore

The much anticipated mobile version of IE’s proprietary BoardGame, PowerPlay finally debuts on Google PlayStore!

The game, which launched earlier this year as a boardgame, received critical acclaim across higher institutions where it was donated as part of Ikeja Electric’s “Safety in Schools” campaign, which took the game on a tour of both tertiary and secondary institutions across Lagos State.

Launched as part of Ikeja Electric’s revised safety strategy, Nigeria’s leading electricity distribution company has demonstrated its knack for innovative and creative communication as a means of curbing the unfortunate cases of electrical accidents which Discos are grappling with in Nigeria.

The mobile version, which makes it possible for thousands of gamers to participate seamlessly is currently available to only android phone users. Speaking on the readiness to expand its reach across multiple platforms, Head Corporate Communications, Felix Ofulue said, “We are launching first for our android audiences, hence the debut on Google Playstore first, however our iOS users will not be left out as the game will be available on the AppleStore soon!”

“We are offering a different approach to how we engage our stakeholders. We are constantly working to improve our overall engagement experience because we recognize that our audience, be they customers or consumers, are highly knowledgeable and aware, and as such deserve to be engaged in as many rewarding ways as we can. This game simply puts basic safety tips at their fingertips embedded in an enjoyable game format,” Ofulue concluded.

Interested gamers will have access to the game officially from Monday 23rd July 2018

Ikeja Electric Introduces Crowd Management Technology At Service Centers

…As Customers Applaud Service Improvement Initiatives Across network

Nigeria’s leading Electricity Distribution Compays, Ikeja Electric Plc, has introduced the Queue Management System Technology to her bouquet of experiential innovations designed to enrich overall customer experience at her business offices.

The Queue Management System, or QMS, is set up to manage the influx of traffic to the upgraded customer service points. Hitherto, managing customers at these centers was an arduous task which often ended with customers often leaving in displeasure. The QMS which issues unique ticket ID’s to walk in customer, schedules them in a ranking schedule based on a “first come first served” bases, thereby creating a serene and stress-free waiting experience.

Speaking on the advantages of QMS, Head Customer Service, Adebola Ajibade said, “The QMS was installed with the customer in mind. We piloted it at our Oshodi model Business Unit and almost immediately we saw the impressive improvement in our crowd management processes. We immediately deployed the tool at our Corporate Head office where we can remotely oversee the daily operations and efficacy of all other branch locations. We are working assiduously to deploy it across all our business locations. By the end of July Akowonjo and Ikeja would be up and running and then over the next few months other locations under Shomolu business unit will be activated.”

Speaking further, Adebola noted that the QMS was also a data mining tool, as it provided crucial information with regard to complaint classification, footfall measurement, fault categorization, pinpoint areas with most complaints and faults, customer classification data among others. The tool also provides information on Turn-Around Time of Customer Care representatives and provides back end overview of nature of complaints before the customer gets to the Care Representative. Quality Assurance teams also connected to the network can monitor real-time, activities in the service center to ensure customers are better managed. Most importantly, prolonged customer wait time in any of our locations can be detected remotely from the Corporate Head office for a better customer experience management.

A customer, Mrs Orimade Ishola, who visited Corporate Headquarters of Ikeja Electric, was visibly excited at the experience of the newly installed QMS, giving the company high ratings. “As you can see I came very early because I was expecting a crowded place like I experienced several months ago. But see how quiet it is. Everything is so orderly and well arranged. I am pleasantly surprised”.

Ikeja Electric in recent times has made significant financial investments to expand service delivery and strengthen its network with improvements in technical infrastructure and asset acquisition. Recently the company acquired Automatic Circuit Recloser Mechanisms to reduce network downtime. The technology is currently piloting in the Akute axis of Lagos.

More Accolades For Ikeja Electric’s Safety Initiatives

…As HSE Department Bags Yet Another Award

Further accolades came the way of Nigeria’s leading electricity distribution company as Ikeja Electric was recently recognized for its commitment to the Vision Zero goal during the Lagos State Vision Zero Awards night. The Award night which was the high point of a three day safety conference, brought together leading brands and experts in Occupational Health And Safety Standards.

Ikeja Electric, a registered Corporate member of the Vision Zero Global Campaign which launched in September 2017 at the last World Congress for Safety and Health at Work, Singapore, continues to ingrain the culture of safety across its business with innovative and participatory engagement that has seen the steady reduction of fatalities in its network in recent times.

The award follows the recent launch of PowerPlay Board Game, acknowledged by organizers as the most unique safety initiative in the sector in 2018. The Lagos State Safety Commission , having endorsed the game, urged Ikeja Electric to maintain the high standards of safety already established and encouraged IE to invest in new and engaging ways to spread the safety message. Speaking at the event, Head HSE, Engr Jamiu Badmos, expressed delight at the recognition and noting that IE’s management was committed to an undiluted and resilient drive to institute a positive safety culture, reduce accidents and promote occupational wellbeing.

DG, Lagos State Safety Commission, Hon Hakeem Dickson in his remarks affirmed that Ikeja Electric’s Target Zero objective was in tandem with the Seven Golden rules of Lagos State’s Vision Zero.

Ikeja Electric Deploys Technology To Reduce Downtime

….Installs Automatic Circuit Recloser Mechanism In Akute

In line with its commitment to continually deliver excellent service experience to customers, Nigeria’s leading Electricity Distribution Company, Ikeja Electric Plc, has deployed Automatic Circuit Recloser Mechanisms around its Akute network axis, in a bid to improve the turn-around time for resolving faults on the network

The device, which is used in overhead distribution systems maintenance to interrupt the circuit and clear faults, is considered a game changer in reducing downtime. The Automatic Reclosers have electronic control sensors and vacuum interrupters that automatically recloses to restore service if a fault is temporary.

According to the Chief Technical Coordinator of Ikeja Electric, Engr Sunday Oyewole, any interruption on the network or line would cause the network to open a safety trigger or fail safe that cuts off supply to customers. This disruption generally requires a manual patrol of the network by a Technical Team, which may take several hours or days , as the case may be, for the fault to be detected and rectified before supply can be restored.

However, with the installation of the device, Engr Oyewole confirmed that ‘the recloser automatically restores supply where a fault is temporary, which in practical terms means that instead of the extended timeframe that it may take for the lines to be patrolled and the system closed manually for customers to enjoy supply, the system automatically attempts to close and restore after a few minutes. It is vital and safe, especially in this season where power is often interrupted by storms and the rain when branches and other debris interfere with the network”.

He also pointed out that the newly acquired mechanisms were part of IE’s approved network technical expansion plan, though requiring significant financial investments. He commended customers who dutifully settled their financial obligations to IE, noting that without the inflow of funds, such investments towards strengthening and expanding the network would be hampered.

The Automated Recloser Mechanism will pilot in Akute network area following which it will be deployed on a graduated basis across the entire business network.

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