Frequently Asked Questions

All FAQs

Please liaise with your landlord on the settlement of the accumulated bills. You may also visit the customer care of the nearest Business unit to negotiate an agreement on how the outstanding debt can be settled.

Please take a copy of your letter to the customer care center at your Business unit and the period of absence will be reconciled.

You will need to settle your outstanding bill and pay reconnection fee to a designated Zenith bank account of your Business unit. Account details will be provided at respective Business Unit.

Bills are delivered in arrears; if you were disconnected within a billing cycle, you will still receive a bill for the consumptions made before the disconnection. Subsequently you will no longer be charged the statutory fixed charges again.

Ikeja Electric bills can only be paid at the following designated banks in the country. Please make sure you request for the correct account number of “Ikeja Electric” and write the name on the bill and account number on your teller.

  • Ecobank Nigeria Plc
  • Enterprise Bank Plc
  • Fidelity Bank
  • First Bank
  • Heritage Bank
  • JAIZ
  • Keystone Bank
  • Mainstreet Bank
  • Stanbic IBTC Plc
  • Standard Chartered Bank Plc
  • Sterling Bank
  • UBA
  • Union Bank
  • Wema Bank Plc
  • Zenith Bank

Bills are calculated based on energy consumed for the month.

Please visit the bank and request for an e-receipt to ensure that the payment has been credited to Ikeja Electric account.

Please take the scratch card and receipt obtained to the agent that sold the card to you to verify both payment and credit accordingly for submission at your nearest business unit.