NERC approved the MULTI YEAR TARIFF ORDER (MYTO) 2020 (“the Order’’) which took effect from September 1, 2020.
This order clusters Ikeja Electric customer into 5 tariff service bands and revises the tariff payable by customers based on the quality of service. This is measured by the average availability of power delivered over a one-month period; factoring the frequency and duration of interruptions and other parameters.
The service bands are categorized into Band A, B, C, D and E.
Class A are supplied with minimum of 20hrs/day,
Class B are supplied with minimum of 16hrs/day,
Class C are supplied with minimum of 12hrs/day,
Class D are supplied with minimum of 8hrs/day
Class E are supplied with minimum of 4hrs/day.
In the interim, please note that the tariffs for customers in Bands D and E shall remain frozen until there is improvement in service levels. In other words, the old tariff for customers in Bands D and E shall be maintained until Ikeja Electric improves the quality of service provided to these categories of customers.
MD customers are customers that have any or all of the following attributes:
- Have a load of 45kVA and above
- Operates and maintains its own dedicated transformer
- Are under the following tariff classes: A-MD1, A-MD2, A-Bilateral, B-MD1, B-MD2, C-MD1, C-MD2, D-MD1, D-MD2, E-MD1, E-MD2.
Maximum Demand Key Accounts Management Unit is the relationship management team responsible for the propagation and maintenance of business relationship between Ikeja Electric and its Maximum Demand (MD) Customers. The team is located at the Head Quarters and they can be reached on MD-KAM@ikejaelectric.com.
Yes. You can send in a request through Customer Service or MD Key Account Management.
A written request can be submitted through your Key Account manager to effect a change of detail on your bill.
For a name change, this request should be accompanied by the following documents: Copy of the Deed of Assignment showing the change of ownership of the property or copy of Certificate of Incorporation stating the change of name.
To effect a correction in address, the request letter should be accompanied by a copy of a utility bill that states the correct address.
The energy billed could change if the reading was picked manually at different date from the date of billing. Since most of the meters communicate to a platform at the CHQ, the customer is billed on an energy reading picked remotely at the last day of the month. Hence, the difference in the energy information read from the meter and energy billed due to timing.
Your bill can be reviewed by checking the pattern of your consumption for 6 months based on meter reading. If your consumption based on meter reading is less, a credit adjustment may be applied. However, if your consumption based on meter reading is significantly higher than the contested bills, you will be back billed for the difference for 3 months in arrears in line with regulation.
Ikeja Electric has adopted the AMI/AMR (Advanced Metering Infrastructure/Automatic Meter Reading) metering system in line with global best practice. Consequently, we have meters which can be read and monitored remotely from our office through GPRS. The implication of this is that our engineers do not have to visit your premises every month to take your meter reading.
Send a written request to Ikeja Electric stating the reasons for the relocation. After inspection, an approval may be granted and the meter relocated by IE engineers.
Inform your Key Accounts Manager (MD-KAM@ikejaelectric.com) and contact your vendor to carry out the repairs. Also inform your Key Account Manager after the repairs so that they can schedule a test to be carried out on the transformer before reconnection.
Please Note that we have a product in place called (IE DT Care) which helps to safeguard your transformer against breakdowns by detecting potential fault and eliminating them to prevent further damages.
Please send an email to MD-KAM@ikejaelectric.com with the evidence of this erroneous payment and include the correct details in the email.
Value Added Tax (VAT) is a tax levied by the Federal Government on goods and services consumed which includes electricity. Payment of VAT is mandatory by law and it is currently 7.5% of the total monthly bill.
E-bills are sent to all MD customers on the 5th of every month through the registered email addresses.
You can view and download your e-bills directly by visiting the e-bills website: http://ebills.ikejaelectric.com. Click on Service Guide. Click on Download. Then, click on the Download Link to download the Self-Service Registration Guide.
To ensure that your e-bills are delivered to you. Kindly send details of a functional email address, account number and phone number to MD-KAM@ikejaelectric.com . In the event of a change in your contact details, please inform MD-KAM through the same address.
Ikeja Electric Weekly Consumption and Billing notification is a service that has been created for our esteemed Maximum Demand customers who perceive weekly billing and weekly payment option as an easier way to manage their cash flows and energy consumption. It encourages customers to plan their weekly and monthly expenditure, and gives them a clearer overview of their expenditure. Consequently, this will help to track/monitor your energy consumption so that you can manage your consumption accordingly based on weekly bill that you receive.
There are several ways to manage power consumption in your premises. The most effective is to ensure all appliances not in use are switched off and employ the use of energy saving technologies (e.g. energy saving bulbs). The use of new energy efficient equipment has also proven effective to reduce power consumption in manufacturing companies.
Power consumption can also be monitored daily by constantly checking the meter readings so as to have an idea of what the energy consumption will be at the end of the month. You can also contact us for more tips and advise on how to reduce power consumption.
Power Factor is ratio of the Active Power (kW) to the Apparent Power (kVA) of a system. Active Power is the power that actually powers the equipment and performs useful work. Reactive Power is the power that magnetic equipment such as transformers, motors and relays use to produce the magnetizing flux, this is a non-useful power and is measured in kVAr. Apparent Power is the total power consumed i.e. Apparent Power kVA=
Power Factor of 1 means that the system is 100% efficient which means there is no Reactive Power. However, Power Factor of 1 is not obtainable in real circumstances since there are always inductive or capacitive load in the system such as electric motors, fluorescent lights, induction furnaces and welding equipment or pressure of capacitance.
In other words, the higher the inductive load of a system the more the Reactive Power and the more power will be required to run the system (lower Power Factor). Though electricity is billed using the active power (kW), customers with high inductive load are compelled to improve their Power Factor to reduce the load on our electricity distribution system by introducing a Power Factor correcting system.
Power Factor Correction system is an arrangement of capacitors is introduced to the system to improve the Power Factor.
Back billing is method by which DISCOs recoup lost revenue by billing customers retrospectively when it is noticed that energy consumed by the customer was not captured and as such not billed.
Energy consumed but not captured occurs in several instances such as meter tampering and phase loss on the meter. In line with regulation, DISCOs are only allowed to back bill for 3 months in retrospect.