Ikeja Electric on Thursday, 3oth March hosted the first edition of its Live Chat on Twitter series. The Live Chat series is intended to provide a platform for customers to get answers to various issues concerning them and their communities real time.
Our chat was with IE’s Chief Technical Coordinator, Engr. Sunday Oyewole. The first live chat session saw the CTC fielding several questions from customers on issues ranging from transformers, meters, fault clearing, etc. The session was very interactive with customers receiving information on IE’s activities within specific areas of her network.
Catch up with the session on Twitter when you search for the #LiveChatWithTwitter and @IkejaElectric handle and stay tuned for our next session.
chu chu @chukwulozie
#LiveChatWithIE Please what are your plans to improve the reliability of your Distribution Network, especially in this rainy season.
Ikeja Electric @IkejaElectric
Replying to @chukwulozie
we’ve put measures in place to prevent incidents common with this season such as Line Tracing to remove obstructive vegetation.
Ikeja Electric @IkejaElectric
Replying to @chukwulozie
we have also stocked up on electrical accessories such as poles, aluminium conductors, etc to ensure quick #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @chukwulozie
replacement in the event that there are any incidents. #LiveChatWithIE
kolade oyebola @koladeoyebola
#LiveChatWithIE also, I will like to know what the plan is in providing prepaid meter for people. I will be moving to my new house soon…
Ikeja Electric @IkejaElectric
Replying to @koladeoyebola
the pace of our meter distribution took a hit when the exchange rate crisis broke. It slowed us down majorly. #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @koladeoyebola
However we are currently in talks with local meter manufacturers so we can pick up the pace #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @koladeoyebola
of distributing meters once again. In the interim we assure you of fair estimated bills for power supplied. #LiveChatWithIE
Yetunde’s Dad #MUFC @Its_yennez
#LiveChatWithIE When is the power supply in onipetesi mangoro going to stable everyday and not a day on and another off??
Ikeja Electric @IkejaElectric
Replying to @Its_yennez
a new transformer will be installed in Mangoro to relieve the current one by April 20th, 2017. #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @Its_yennez
This will reduce load-shedding in the Mangoro area. #LiveChatWithIE
yomyom @yomideyi
Replying to @IkejaElectric
what does it take to respond to a breach line, when ie is informed about it #LiveChatWithIE
Ikeja Electric @IkejaElectric 5h5 hours ago
Replying to @yomideyi
when a report is made at our nearest Undertaking our fault-clearing team will attend to it within 24hrs. #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @yomideyi
where there’s a delay, call our helplines to make a report stating the Undertaking the initial report was made to. #LiveChatWithIE
oloyede zainab @zainaboly04
@IkejaElectric #LiveChatWithIE Pray tell when d transformer on bamishile str. off Allen Ave.Ikeja will be fixed.It’s been 3weeks of no power
Ikeja Electric @IkejaElectric 5h5 hours ago
Replying to @zainaboly04
the transformer should be fixed within the next 2weeks as we’re working to clear our log of faulty transformers #LiveChatWithIE
Olajide Bakre @BakreOlajide 5h5 hours ago
Replying to @BakreOlajide @IkejaElectric
#LiveChatWithIE Our transformer at the end of Adeola Raji st Atunrase Estate Gbagada is bad.What are plans to replace them?
Ikeja Electric @IkejaElectric
Replying to @BakreOlajide
we’re working to clear our log of faulty transformers. In the next 3weeks this transformer issue wil b sorted. #LiveChatWithIE
HeritageEstate Idimu @heraidimu
#LiveChatWithIE @PowerUpNG How many unmetered customers were there when you took over; how many have been metered, daily avg and no left?
Ikeja Electric @IkejaElectric
Replying to @heraidimu @PowerUpNG
the data available at takeover was unreliable however we have metered over 120k customers & counting #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @heraidimu @PowerUpNG
our ongoing enumeration exercise will provide accurate data which will b made available when concluded #LiveChatWithIE
Omole ‘Siji @omoleus
@IkejaElectric #LiveChatWithIE what is the update on Ogudu outage.
Ikeja Electric @IkejaElectric
Replying to @omoleus
power should be restored to Ogudu by tomorrow. #LiveChatWithIE
wale osa @osa9wr
@IkejaElectric #LiveChatWithIE When wll a month power-down at Alimosho-Ayobo area end, & hw many hours of POWER shld we expect after? Tnk
Ikeja Electric @IkejaElectric
Replying to @osa9wr
as earlier communicated, by the end of next week the repair works will be concluded & supply restored. #LiveChatWithIE
Kenechi Edozie @Kc_Edozie
#LiveChatWithIE We’ve bn having Severe fluctuating power supply 4 sometime now, calls to IE to get it resolved has bn futile. SR NO: 340723
Ikeja Electric @IkejaElectric
Replying to @Kc_Edozie
we’ll follow up on your ref number to ensure we resolve the issue. #LiveChatWithIE
HeritageEstate Idimu @heraidimu
#LiveChatWithIE @PowerUpNG For years, channels for redress have remained unreachable. Ikeja Forums advertised number is permanently off, why
Ikeja Electric @IkejaElectric
Replying to @heraidimu @PowerUpNG
the Ikeja Forum is a NERC handled channel. Our channels for redress are open pls refer to our website. #LiveChatWithIE
Engr. AYODELE @SmsnA1food 21h21 hours ago
Pls Aboru under Aboru Undertaking had been facing serious irregular power supply. The best we had In a day is 2hrs why? #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @SmsnA1food
Aboru is affected by the damage poles at Abule Taylor/Amikanle. Supply will improve once repair is concluded. #LiveChatWithIE
HeritageEstate Idimu @heraidimu 22h22 hours ago
#LiveChatWithIE @PowerUpNG Requested for a relief transformer since 2015; several assessment done even proposed a transfer wt maps no answer
Ikeja Electric @IkejaElectric
Replying to @heraidimu @PowerUpNG
pls represent your request to the office of the Chief Technical Coordinator attaching all #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @heraidimu @PowerUpNG
previous correspondences related to this matter for resolution. #LiveChatWIthIE
Engr. AYODELE @SmsnA1food
What is the meaning of this Tariff Code “R2TP” and Read code ‘D’ ? #LiveChatWithIE
Ikeja Electric @IkejaElectric
Replying to @SmsnA1food
R2TP means Residential 3 Phase. D means Direct Connection for bill estimation. There’s more info on our website #LiveChatWithIE
Wale Sonola @WSonola
#LiveChatWithIE How can I secure prepaid metre. Living at Arepo in Ogun state
Ikeja Electric @IkejaElectric
Replying to @WSonola
meters will be given to customers once we conclude agreement with local manufacturers we’re currently in talks with #LiveChatWithIE
Olajide Bakre @BakreOlajide
@IkejaElectric #LiveChatWithIE As a power distribution company, what are plans to increase & share power evenly among environs?
Ikeja Electric @IkejaElectric
Replying to @BakreOlajide
as a distribution company we cannot increase power. That bit is up to Gencos. #LiveChatWithIE
tEMitopE @Seunenville
Replying to @IkejaElectric
#LiveChatWithIE sir,close to 2 weeks we’ve not had power in igbo oluwo area of ikorodu,pls sir whats happening?
Ikeja Electric @IkejaElectric
Replying to @Seunenville
your area is affected by the work going on at Sabo Transmission Station. It’ll be concluded shortly #LiveChatWithIE
E-energy Africa @e_energyafrica
#livechatwithIE @IkejaElectric to the CTC, what is the proper framework for independent power generators to supply energy to the Disco
Ikeja Electric @IkejaElectric
Replying to @e_energyafrica
1 Obtain a license from NERC.2) Only below 20MW can be sold directly to DisCos in a captive power agreement. #LiveChatWithIE
guv @guvnorjr
#LiveChatWithIE @IkejaElectric power supply very bad at soluyi gbadaga what are your plans for that and allocation of prepaid meters?
Ikeja Electric @IkejaElectric
Replying to @guvnorjr
steady supply will be restored tomorrow. Our network is being strengthened to improve supply to the area. #LiveChatWithIE
