Latest News

Ikeja Electric Bags International Certification For ISO 9001 And OHSAS 18001     Ikeja Electric Apologizes For Continued Outage |     Ikeja Electric Organizes Safety Engagement Program For Licensed Electrical Contractors Association Of Nigeria (LECAN) |    Ikeja Electric To Commence Complete Rehabilitation Of Maryland Injection Substation |    Ikeja Electric Unveils Anniversary Rewards For Loyal Customers |    Ikeja Electric Commences Customer Data Capture Exercise |    Energy4Life: Ikeja Electric's 4th Anniversary Loyalty Reward Scheme |    Speech Delivered At Official MoU Signing Ceremony Between Ikeja Electric And Mojec International Ltd |    Crowd Throngs Ikeja Electric's Medical Outreach |    Planned TCN Upgrade Of Ejigbo And Alimosho Power Transformers |    Ikeja Electric, XT Monitor Organises Medical Outreach For Lagos Communities    Customers To Enjoy More Power Supply As IE Upgrades Ogudu Injection Substation |    Two Jailed For Vandalizing Ikeja Electric Equipment |    Ikeja Electric Promotes 97 Employees |    NSCDC Arrests Two For Vandalising Ikeja Electric Cable |    Ikeja Electric Restores Power To Lagos Community Following Equipment Vandalism |    Ikeja Electric Introduces Young Engineers' Programme |    We’re still providing meters to customers |    Ikeja Electric Launches Whistle-Blowing Platform |    Vandals Arrested, Remanded In Kirikiri Prisons |    Ikeja Electric Cautions Residents Against Activities Under Power Lines |    Ikeja Electric Adds 15MVA Injection Capacity To Her Network |    Non-Energy Bill Payment Now Available On QuickTeller |    Court Jails Man for Vandalizing IE Assets |    More UBA Branches Partner With Ikeja Electric |    Ikeja Electric Commissions Two New Injection Substations |

Ikeja Electric Commences Customer Data Capture Exercise

Ikeja Electric Commences Customer Data Capture Exercise

…Customers to get real-time alerts on completion of exercise.

Lagos Nigeria; October 26, 2017: Ikeja Electric Plc , Nigeria’s largest electricity distribution company, has commenced a data capture exercise of customers across its network.

The exercise, which entails capturing the phone numbers, contact details and e-mails of customers within her network seeks to ensure that customers begin to receive records/data of their energy consumption and monthly bills on a real-time basis, via e-mail/sms immediately the data is processed and generated.

On completion of the exercise customers will also be able to receive sms alerts for any payments made against their accounts and information concerning outages, maintenance and network upgrade on real-time basis.

Speaking on the exercise, Head, Corporate Communications, Felix Ofulue, said that the exercise was put in place to enable customers better manage energy costs and bill payments, thereby improving overall efficiency of the billing process on both sides.

Ofulue urged customers to visit Ikeja Electric’s website (www.ikejaelectric.com) to register their e-mail and GSM numbers. Speaking further, he encouraged customers to cooperate with its payment agents who are also part of the data capturing team, saying that, “Customers who make payments via Pawakad or Baxibox payment channels, will also be required to register before any transaction can take place.

He further advised that customers should ensure that the details captured in the exercise are that of the payer and not a third party who has been sent to make the payment so that all related information can get to the intended recipient.

The exercise, designed to allow customers receive information quickly and empower decision making, will however not stop the distribution of paper bills which is a NERC requirement.

Share this post