Ikeja Electric Upgrades Mobile App To Enhance Customer Satisfactionikj
In its continued drive for excellent service delivery that reflects the Company’s long-standing commitment to providing practical solutions and enhanced customer experience, Ikeja Electric has upgraded its mobile app to include cutting edge capabilities to make customers’ experience even better.
Head, Corporate Communications, Felix Ofulue explains that the self-service and secure app is built to offer the most captivating user experience with a variety of functionalities for different categories of customers.
According to Ofulue, “the upgraded app delivers easier, faster and more convenient solutions that makes transactions very easy and seamless. It is currently available for download on the Google play store. Among features and benefits available on the upgraded app is the easy access to electronic bills, payments for both prepaid and post-paid accounts on customers cell phones and whistle-blow on unethical IE staff”.
“The additional benefits complement the existing ones which include access to information relevant to Ikeja Electric, service centers and other key stakeholder information, making it the most effective and customer friendly app in the sector”, Ofulue explained.
To download the app simply go to Google Play Store and setup your account on the App using your IE Account Number, verify your customer phone number, set and confirm password and you are all set.
The upgraded app is expected to further consolidate and boost Ikeja Electric’s move to position itself as a pioneer in providing business solutions for customer satisfaction in the power sector, as well as creating value and exceptional service delivery.