In keeping with its commitment to enhance service delivery within its network, the Ikeja Electricity Distribution Company (IKEDC) in partnership with the Nigeria Inter-Bank Settlement Systems Plc (NIBSS), has created an online platform to facilitate secure, convenient and more efficient payment options for Ikeja Electricity Distribution Company post-paid customers, for both energy and non-energy related bills.NIBSS is Nigeria’s Central Switch for Interconnectivity & Interoperability of payment schemes. This new payment process will ensure that post-paid customer accounts are credited promptly, avoiding unplanned service interruptions.
The platform which went live on August 1st, 2014 is available via the following options;
- Ikeja Electricity Distribution Company website (http://ie-payments.com) using credit and debit cards
- Internet Banking portals of financial institutions with NIBSS e-BillsPay platform
- Bank branches across Lagos State.
According to Mr. Abiodun Ajifowobaje, MD/CEO, IKEDC, the initiative represents another milestone for the company as it continues to enhance customer experience within its network. “This upgrade of our electronic bill payment process has been designed to deliver a more convenient, efficient and seamless experience for customers whilst paying their Ikeja Electricity Distribution Company bills. We urge all our esteemed customers to embrace the platform as we continue to work on ensuring enhanced power supply to our customers,” he said.
Explaining that the new payment channels have been developed for Ikeja Electricity Distribution Company post-paid customers, Ajifowobaje said the company was involved in ongoing plans aimed at providing more options for pre-paid customers. He added that customers that encounter any challenges should contact Ikeja Electricity Distribution Company contact center on 0800-2255-45332 or 0700-2255-4532 or send an email to: customercare@ikejaelectric.com
The Ikeja Electricity Distribution Company boss said customers can also visit the company’s website (www.ikejaelectric.com) for more information on steps for payment online and in bank branches in Lagos.
