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Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery |    Youth Empowerment: Ikeja Electric Partners Slot Foundation To Train 40 Youth |    Technical Hub Operations Commence In Shomolu Business Unit |    Ikeja Electric Launches Bill Dispute Resolution Panel To Resolve Billing Related Cases |    Ikeja Electric Takes Bold Approach To Customer Service |    E-Billing (Paperless Billing) For MD Customers Goes Live |    24 Cable Jointers Get Training Boost |    Staff Assault: Ikeja Electric Goes Tough On Offenders    Man Remanded In Kirikiri Maximum Prisons For Assaulting Ikeja Electric Staff |    Suspect Who Stabbed IE Staff Arrested, Arraigned, Pleads Guilty |    Press Statement: Rising Spate Of Attacks On Our Staff |    Ikeja Electric Celebrates Valentine's Day With Kids At National Orthopaedic Hospital, Igbobi |    Ikeja Electric's Quality, Health, Safety & Environment Department Holds Safety Village Meeting |    Ikeja Electric's Statement On Viral Video |    Steps On How To Use The i-Safe App |    Handling Cases Of Stolen Prepaid Meters |    Notice Of Planned Outage |    Ikeja Electric Cautions Public Against Activities Around Power Lines |    Ikeja Electric Expands Network For Improved Service Delivery, Commences E-Pole Tagging |    Ikeja Electric Retains Top 100 Slot |    Ikeja Electric's QHSE Department Unveils 2019 Slogan |    Ikeja Electric Introduces Customer Enlightenment Drama Series |    Abimbola Mutiat: Our Sincere Condolences |    Yuletide: Ikeja Electric Expands Network Maintenance to Ensure Stable Supply |    Ikeja Electric Wins SERAS Innovation Prize for 2018 |    Ikeja Electric Targets Zero Fatality, Launches QHSE Academy To Deepen Safety Culture |    Ikeja Electric Bags Corporate Pacesetter HSE Campaign |    Ikeja Electric Rehabilitates Agege Injection Substation |    Ikeja Electric Bags Award For Commitment To Safety |    Ikeja Electric Partners XT Monitor To Provide Medicare For Lagosians     Ikeja Electric Develops Mobile App For Customer Safety     Metering Continues Across Ikeja Electric Network Areas |    We’re Bridging Metering Gap, Reducing Estimated Billing with Meter Roll-Out |    "We Won't Slow Down On Safety Initiatives" - Ikeja Electric |    Ikeja Electric Supports Cleaner Lagos Project |    Ikeja Electric Donates Food Clothes To Mark 2018 International Charity Day |    Lagos Communities Commend Ikeja Electric On Meter Rollout |    Metering Exercise Continues In Earnest As IE Sues For Patience |    Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply |    Ikeja Electric Expands Strategy To Curb Vandalism |    Darkness Looms as NUEE Lays Siege at Ikeja Electric |    Ikeja Electric Parleys With Local Publishers For Outreach To Communities |    Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff |    3 Remanded in Prison for Stealing Ikeja Electric cables |    IKEJA ELECTRIC Keeps Promise, Unveils Aggressive Metering Plan |    IE PowerPlay Debuts on Google Playstore |    Ikeja Electric Introduces Crowd Management Technology At Service Centers |    More Accolades For Ikeja Electric's Safety Initiatives |    Ikeja Electric Deploys Technology To Reduce Downtime |    Ikeja Electric Moves Against Illegal Reconnection Cartel In Akute, Nabs Kingpin! |    Ikeja Electric Canvasses Dialogue As Akowonjo Holds Customer Fair |    Ogba Area Command Assures Ikeja Electric Of Support |    Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |    Ikeja Electric Recruitment Policy Boosts Enrollment Into Technical Colleges |    Lagos State Education Board Lauds New Approach To Safety Education |    Amikanle, Abule Taylor And Environs Get Lifeline |    Heavy Rain Wrecks Havoc |    Ikeja Electric Analyst, Michael Oladeji Bags ICAN Award |    Ikorodu Business Unit Upgrades Equipment To Boost Service Delivery |    Ikeja Electric Assures Maximum Utilization Of Newly Commissioned 2 X 60MVA Power Transformer At Odogunyan     Alimosho Residents To Enjoy More Supply As TCN Commissions 100MVA 132/33KV Transformer |    Ikeja Electric Takes Kick-Malaria Campaign To Waterside Communities |    Ikeja Electric Records Zero Fatality in Q1-2018 |    Ikeja Electric Partners L.E.A.R.N To Advocate Electrical Safety For Teenagers And Youth |    Nigerian Society Of Engineers (NSE), Endorses Ikeja Electric's Power Play Board Game    Ikeja Electric Moves To Protect Customers |

News Room

Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery

Lagos, Nigeria; April 18, 2019: In a move that clearly demonstrates its readiness to deliver efficient services to customers, leading Electricity Distribution Company, Ikeja Electric Plc (IE), has assured customers across its network of its commitment to ensure hitch-free services during the Easter holiday.

While wishing all its customers a safe and enjoyable holiday season, on behalf of the company, the company’s Head of Corporate Communications, Felix Ofulue, also urged customers to take advantage of its numerous channels for payment of electricity bills to avoid disconnection during the holiday period.

Ofulue explained that measures have been put in place to ensure network stability and smooth operations during the Easter holidays. “In anticipation of customers’ expectations during the holiday, we have provided a maintenance process to monitor and patrol the network to ensure faults are cleared as and when due and also mitigate the effect of any threat to supply”, he said.

He also cautioned against harassment of its employees on duty, noting that IE has provided multiple channels and customer care touch points through which customers may seek redress. He confirmed that Customer Service has expanded its teams dedicated to handling customer complaints and they can be reached on 01-448-3900, 01-7000-250, 0700-022-5543.

Ofulue further reiterated IE’s commitment towards improving its service delivery, stressing that the company has been replacing defective utility poles and transformers to ensure safe and efficient distribution of supply. He also advised customers not to resort to using those unqualified electricians to clear fault in their areas, adding that such activities were usually responsible for most of the technical problems on the network.

Youth Empowerment: Ikeja Electric Partners Slot Foundation To Train 40 Youth

Lagos Nigeria; April 1, 2019: Leading Electricity Distribution Company, Ikeja Electric (IE), has partnered with foremost mobile phones sales/support services company, Slot Foundation, to train 40 youths on repairs of phones, laptops and other mobile devices.

The training, which is a Corporate Social Responsibility (CSR) initiative, will be held at the Slot Academy and will benefit 40 youth selected from communities where Ikeja Electric operates. The beneficiaries will be trained by experts in intensive repair of phones, laptops and other devices for the duration of 3 months when they are expected to have acquired competent technical and entrepreneurial skills to be able to set up a business venture. (more…)

Technical Hub Operations Commence In Shomolu Business Unit

…As Ikeja Electric Unveils New Approach To Fault Maintenance & Management

Ikeja Electric, Nigeria’s leading electricity distribution company has recorded another milestone in its quest to deliver improved services to its customers with the launch of a modern Technical Hub and Control Center.

The strategy, which houses the maintenance/technical teams and control center to ensure accelerated response to faults and downtime issues was recently piloted in Shomolu Network Area successfully. (more…)

Ikeja Electric Launches Bill Dispute Resolution Panel To Resolve Billing Related Cases

In a bold approach to mitigate protracted customer complaints, Ikeja Electric has set up a “Bill Dispute Resolution Panel” (BDRP) across its Undertaking offices to help expedite cases of disputed bills.

The panel, which comprises selected staff with expertise in the business operations and customer service, will meet with customers, once in every month across its six (6) Business Units to resolve persistent complaints, such as from estimated billing,  by customers. The panel will be empowered to resolve these cases expeditiously relying on company processes and regulatory requirements. (more…)

E-Billing (Paperless Billing) For MD Customers Goes Live

In a much anticipated move to improve speed of delivery to its customers, improve revenue assurance and ensure smooth invoicing between Ikeja Electric and its Maximum Demand Customers, IE’s Management Team has approved the deployment of Paperless Billing across the network from March billing cycle.

The system, which will ride on seamless technology, will provide MD customers easier options to receive monthly bills via SMS, E-mail and subsequently, USSD and IE’s website. The move, which is considered a game changer by industry watchers will impact on turnaround time and improve service delivery to IE’s key market. (more…)

24 Cable Jointers Get Training Boost

…Partners REPL In Delivering World Class Certification Program

As part of IE’s commitment to improve services to its valued customers and following Management’s approval for continuous training across the organization, the Learning and Development Unit of Ikeja Electric, in conjunction with REPL and Technical Services Department, has concluded a 2-day certification course for 24 selected cable jointers in Ikeja Electric.

The course, designed to equip cable jointers with the requisite knowledge and skill to achieve a joint with qualities as good as the original cable in both electrical and mechanical properties. The course, which comprised mainly a hands on approach with live demonstration sessions allowed the participants carry out cable jointing tasks in groups of six. (more…)

Staff Assault: Ikeja Electric Goes Tough On Offenders

…Three Persons Remanded In Prison

Lagos, Nigeria; March 5, 2019: Amid the increasing spate of attacks on Ikeja Electric Staff, a middle-aged man, Abiodun Makinde has been arrested and remanded in Kirikiri Maximum Prisons for beating up Oluwaseun Onate, a staff of the Electricity Distribution Company.

Makinde, who was apprehended in hiding by the Police was arraigned on a two-count charge of assault and breach of peace at the Ogba Magistrate Court, Lagos. Onate was assaulted Aberuagba Street, Oshodi, Lagos, a month ago during an activity which involved disconnection of debtor customers. Makinde absconded thereafter; leading to an organized search for his arrest by the Police. (more…)

Man Remanded In Kirikiri Maximum Prisons For Assaulting Ikeja Electric Staff

In a recent wave of clampdown on suspects of violent attacks on Ikeja Electric staff by Police Authorities, a middle-aged man, Abiodun Makinde has been arrested and arraigned before an Ogba Magistrate Court on charges of assault and breach of peace.

Abiodun Makinde, who was arrested after an intensive search was launched by the Police for beating up Oluwaseun Onate, a staff of Ikeja Electric for disconnecting his residence was arraigned on a two-count charge of assault and breach of peace at the Ogba Magistrate Court, Lagos. (more…)

Suspect Who Stabbed IE Staff Arrested, Arraigned, Pleads Guilty

Following  the launch of an intensive manhunt aimed at apprehending suspects who were implicated in the assault on a linesman from Ipaja Undertaking, a key arrest has been made!

The attack, masterminded by a certain Rotimi Bamigbade, who has been apprehended, was carried out by four assailants who on Monday, 18th February, assaulted the linesman with bottles and sticks, stabbing him repeatedly and dispossessing him of personal properties. Rotimi Bamigbade, was subsequently detained and arraigned at the Magistrate Court 14 Ogba on five counts of conspiracy to commit felony; breach of peace; obstructing official duty; assault occasioning harm and stealing. (more…)

Press Statement: Rising Spate Of Attacks On Our Staff

Following the recent rising spate of assault on some of our field staff and in view of our commitment to the welfare, safety and overall wellbeing of our personnel, Ikeja Electric wishes to unequivocally condemn these attacks in the strong terms.

While we understand that issues surrounding electricity services can be emotive, we maintain that wanton attacks on our staff is completely irrational, unnecessary and unproductive, especially where Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our service or bills. Where responses from these channels are deemed unsatisfactory, the Nigerian Electricity Regulatory Commission has also set up a robust Forum Office for the redress of customer complaints. (more…)

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