COMMERCIAL / BILLING

Paper bills are no longer distributed. Bills are now distributed via SMS and Emails.

Kindly make use of our WhatsApp platform 09088951626.

Kindly visit https://www.ikejaelectric.com/customer-update/ to submit your details for update/activation.

You may check the PDF bill online and also download it. Please follow:
http://eservices.ikejaelectric.com/billing/

You will not be charged, Ikeja Electric bears the cost.

Kindly go to the customer care shopfloor at the nearest business unit or send us an email via customercare@ikejaelectric.com with your proof of ownership and valid means of identification.

Kindly liaise with your landlord for the settlement of accumulated bills. You may also visit the customer care of the nearest Business unit to negotiate an agreement on how the outstanding debt can be settled.

Please take a copy of your letter to the customer care shopfloor in any of our Business unit offices for the period of absence will be reconciled.

You will be required to settle the outstanding bill and pay a reconnection fee to the designated zenith bank account of your Business unit. Account details will be provided at the respective Business Unit office.

Bills are delivered in arrears; you may still receive a bill for the consumptions made before the disconnection.

Bills are calculated based on energy consumed for the month.

No, you don’t have to pay a fee. Once you complete the required application forms, our staff will visit your premises to connect you to our network.

Your tariff class is usually stated on your bill, however you can also make use of our WhatsAapp platform 09088951626 for further details on your billing information.

PAYMENT

Your payment must have been made after the current bill has already been processed thus the payment could not be captured; it should reflect on the next bill.

Please visit the bank and request for an e-receipt to ensure that the payment has been credited to Ikeja Electric account.

1. Payment via Bank Branch:  Visit any branch of the banks listed on the attached table and request to pay your
Ikeja Electric bills via the NIBSS eBills Pay platform.  Customers must have their Ikeja Electric account details as shown on their bill available.  Obtain a copy of your receipt upon payment
2. Payment via Internet Banking:
For customer with internet banking facilities with any of the banks listed on the table below, you
can also pay your Ikeja Electric bills via the following steps;
1. Log on to your bank’s internet banking Platform
2. Select NIBSS e-Bills (or eBillsPay or eBills Payment) in the bill payment section
3. Select Power – Ikeja Electric
4. Enter requested details
5. Confirm customer details returned
6. Make payment
7. Receive payment conformation message and print/email receipt
3. Payment via Ikeja Electric Web portal (using credit or debit card):
For Postpaid Customers Only  Go to the payment portal on Ikeja Electric’s webpage http://ie-payments.com  Enter requested details  Submit transaction  Confirm customer Accounts details returned  Make payment  Receive payment confirmation message and print/ email receipt
4. Payment via Ikeja Electric Recharge Vouchers:
1. Purchase the IE Voucher/Recharge card at any of our numerous agents or
channels
2. Scratch off the silver panel to reveal pin
3. Send SMS in the format below to 20052
A. For Prepaid Customers (STS Meters Only)
1. Type in RC, followed by your Meter Number and the Recharge PIN (RC
MeterNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321
012345678 to 20052 via SMS)
2. You should receive a text on your phone with a success confirmation.
3. A set of 20-numbered unique token will be sent to you via sms (this is
applicable only for Prepaid STS Meters)
4. Enter the token on your STS meter in the order with which they appear.
B. For Postpaid Customers
1. Type in RC, followed by your Electric Account Number and the Recharge PIN (RC
AccountNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321 012345678
to 20052 via SMS)
2. You should receive a text on your phone with a success confirmation.
C. For AMI Customers (Smart Meters)
1. Type in RC, followed by your Meter Number and the Recharge PIN (RC
MeterNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321
012345678 to 20052 via SMS)
2. You should receive a text on your phone with a success confirmation.
3. A set of 20-numbered unique token will be sent to you via sms
4. Enter the token on your Smart meter via the UIU in the order with which they appear.
SMS sent to 20052 costs N10.
D. PAYING VIA IE PINS
1. Purchase the IE Voucher/Recharge card at any of your numerous agents or
channels
2. Go to the IE pins website https://www.iepins.com.ng/
3. Click on bill payment
4. Enter your Meter/Account number as required
5. Enter the Recharge Pin
6. You can use multiple pins by using comma separation (PIN,PIN,PIN), e.g.
123456789012,234567890123 (10 pins max)
5. Payment via POS
A. For Prepaid Customers (STS Meters)
1. Visit any of the Ikeja Electric business units, undertakings closest to you.
2. Purchase energy via the POS from any of our designated vendors
3. Obtain receipt with details of the 20-numbered unique energy token
generated.
4. Enter these sets of token on your STS meter in the order with which they appear
on your receipt.
B. For Pre-paid Customers (Smart Card)
1. Visit any of the Ikeja Electric business units, undertakings closest to you with your
smart card
2. Pay for the amount of energy required which will be loaded onto your smart card.
3. Obtain your receipt and then insert your smart card into your meter.
C. For Postpaid Customers
1. Visit any of the Ikeja Electric business units, undertakings closest to you.
2. Purchase energy via the POS from any of our designated vendors
3. Obtain receipt with your payment details.
4. Payment via Interswitch
For Postpaid Customers (Only)
1. Log on to https://www.quickteller.com/ikejaelectric
2. Enter your Electric Account Number and other details as required
3. Confirm customer details as requested
4. Make payment
5. Receive payment confirmation message and print/email receipt.

Fixed charge is a statutory rental fee. However, you will no longer pay fixed charges has approved by our regulatory body NERC.

Please take your evidence of payment to the nearest Business Unit.

Ikeja Electric bills can only be paid at the following designated banks in the country. Please make sure you request for the correct account number of “Ikeja Electric” and write the name on the bill and account number on your teller.

  1. Ecobank Nigeria Plc
  2. Enterprise Bank Plc
  3. Fidelity Bank
  4. First Bank
  5. Heritage Bank
  6. JAIZ
  7. Keystone Bank
  8. Mainstreet Bank
  9. Stanbic IBTC Plc
  10. Standard Chartered Bank Plc
  11. Sterling Bank
  12. UBA
  13. Union Bank
  14. Wema Bank Plc
  15. Zenith Bank