News Room

Are You Ready For The Rains?

Ready For The Rains?

  1. Ensure branches are trimmed so they do not make contact with wet power lines
  2. Ensure all electrical wiring in your building is safe and properly installed
  3. Stay away from any downed power lines, poles or leaning poles.
  4. Do not touch any electrical appliance with wet hands
  5. Do not drive over any downed power cable
  6. When in a very heavy storm, find a safe place to park and wait out the storm.
  7. Do not stand under or near power installations during rainfall,
  8. Do not try to lift or evacuate a downed pole after a storm. It may still be energized.
  9. Do not turn on ANY electrical device or appliance that is wet.
  10. Ensure there are no poles, antennae or naked wires located near power lines
  11. If untrained in electrical safety and hazards management, please do not attempt to free someone who has made contact with a live power line. Call the Fire Service or Ikeja Electric immediately.
  12. Carry out an external examination of your premises to ensure it is safe from electrical hazards during this season.
  13. Where there is a Power Cut after rains, do not attempt to fix yourself and do not call a quack technician. Refer any fault to IE through our Customer Service Contacts.
  14. For any other Safety Concerns, please send an email to hse@ikejaelectric.com

Ikeja Electric Inducts 32 Graduates Into Its Young Engineers Programme Scheme

As part of efforts aimed at developing human capacity through training, Ikeja Electric has inducted 32 graduates into its ‘Young Engineers Programme’ scheme which is a 12-month classroom and hands-on training and mentored by experienced engineers in the industry.

Borne out of the need to continuously refresh Ikeja Electric’s manpower with smart and passionate Young Engineers, the YEP scheme, since its inception in 2014 has admitted and graduated a total of 66 Young Engineers from the programme, many of whom have gone ahead to build successful careers at Ikeja Electric. (more…)

ADB President Advocates Cost Reflective Tariff

…As MAP Scheme Set to Launch May 1st

President of the African Development Bank, Akinwumi Adesina, has stated that Nigeria needs to implement cost reflective tariff or else investors would shun the power sector.

He made the statement after a closed door meeting with President Muhammadu Buhari, at the Presidential Villa, Abuja, yesterday, where he further identified the need to urgently address liquidity constraints in the power sector as well as diversifying to other renewable energy sources as key to ending the energy crisis in the country.

He said these, in response to a question on what strategy Nigeria needs to adopt to address the energy crisis in the country.

In a related development, and following recent approvals by NERC, Mojec Meter Assets Management Company, a subsidiary of Mojec International Limited, has announced a partnership with various leading banks in Nigeria to provide retail financing for the rollout of prepaid meters to its customers within the coverage area of its partner Distribution Companies (DISCOs) across the country. Industry watchers have hailed this as a major step in the actualization of governments Meter Asset Providers (MAP) scheme.

The MAP scheme was approved by the Nigerian Electricity Regulatory Commission (NERC) through a regulation meant for the provision, supply, installation and maintenance of end-user meters by Meter Asset Providers with a view to fast-tracking a closure of the metering gap and end estimated billing in Nigeria.

Recent agreements signed will see over 1 million customers in the franchise area of Ikeja Electric being metered by three approved installers.

Rollout is expected to commence May 1, 2019 with NERC promising to closely monitor the process to ensure overall compliance with the regulation and various service agreements by the MAP and electricity distribution licensees.

Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery

Lagos, Nigeria; April 18, 2019: In a move that clearly demonstrates its readiness to deliver efficient services to customers, leading Electricity Distribution Company, Ikeja Electric Plc (IE), has assured customers across its network of its commitment to ensure hitch-free services during the Easter holiday.

While wishing all its customers a safe and enjoyable holiday season, on behalf of the company, the company’s Head of Corporate Communications, Felix Ofulue, also urged customers to take advantage of its numerous channels for payment of electricity bills to avoid disconnection during the holiday period.

Ofulue explained that measures have been put in place to ensure network stability and smooth operations during the Easter holidays. “In anticipation of customers’ expectations during the holiday, we have provided a maintenance process to monitor and patrol the network to ensure faults are cleared as and when due and also mitigate the effect of any threat to supply”, he said.

He also cautioned against harassment of its employees on duty, noting that IE has provided multiple channels and customer care touch points through which customers may seek redress. He confirmed that Customer Service has expanded its teams dedicated to handling customer complaints and they can be reached on 01-448-3900, 01-7000-250, 0700-022-5543.

Ofulue further reiterated IE’s commitment towards improving its service delivery, stressing that the company has been replacing defective utility poles and transformers to ensure safe and efficient distribution of supply. He also advised customers not to resort to using those unqualified electricians to clear fault in their areas, adding that such activities were usually responsible for most of the technical problems on the network.

Youth Empowerment: Ikeja Electric Partners Slot Foundation To Train 40 Youth

Lagos Nigeria; April 1, 2019: Leading Electricity Distribution Company, Ikeja Electric (IE), has partnered with foremost mobile phones sales/support services company, Slot Foundation, to train 40 youths on repairs of phones, laptops and other mobile devices.

The training, which is a Corporate Social Responsibility (CSR) initiative, will be held at the Slot Academy and will benefit 40 youth selected from communities where Ikeja Electric operates. The beneficiaries will be trained by experts in intensive repair of phones, laptops and other devices for the duration of 3 months when they are expected to have acquired competent technical and entrepreneurial skills to be able to set up a business venture. (more…)

Technical Hub Operations Commence In Shomolu Business Unit

…As Ikeja Electric Unveils New Approach To Fault Maintenance & Management

Ikeja Electric, Nigeria’s leading electricity distribution company has recorded another milestone in its quest to deliver improved services to its customers with the launch of a modern Technical Hub and Control Center.

The strategy, which houses the maintenance/technical teams and control center to ensure accelerated response to faults and downtime issues was recently piloted in Shomolu Network Area successfully. (more…)

Ikeja Electric Launches Bill Dispute Resolution Panel To Resolve Billing Related Cases

In a bold approach to mitigate protracted customer complaints, Ikeja Electric has set up a “Bill Dispute Resolution Panel” (BDRP) across its Undertaking offices to help expedite cases of disputed bills.

The panel, which comprises selected staff with expertise in the business operations and customer service, will meet with customers, once in every month across its six (6) Business Units to resolve persistent complaints, such as from estimated billing,  by customers. The panel will be empowered to resolve these cases expeditiously relying on company processes and regulatory requirements. (more…)

E-Billing (Paperless Billing) For MD Customers Goes Live

In a much anticipated move to improve speed of delivery to its customers, improve revenue assurance and ensure smooth invoicing between Ikeja Electric and its Maximum Demand Customers, IE’s Management Team has approved the deployment of Paperless Billing across the network from March billing cycle.

The system, which will ride on seamless technology, will provide MD customers easier options to receive monthly bills via SMS, E-mail and subsequently, USSD and IE’s website. The move, which is considered a game changer by industry watchers will impact on turnaround time and improve service delivery to IE’s key market. (more…)

24 Cable Jointers Get Training Boost

…Partners REPL In Delivering World Class Certification Program

As part of IE’s commitment to improve services to its valued customers and following Management’s approval for continuous training across the organization, the Learning and Development Unit of Ikeja Electric, in conjunction with REPL and Technical Services Department, has concluded a 2-day certification course for 24 selected cable jointers in Ikeja Electric.

The course, designed to equip cable jointers with the requisite knowledge and skill to achieve a joint with qualities as good as the original cable in both electrical and mechanical properties. The course, which comprised mainly a hands on approach with live demonstration sessions allowed the participants carry out cable jointing tasks in groups of six. (more…)