The initiative, Bilateral Power, is an enhanced level of power supply and associated services to customers in identified communities/estates that may indicate their interest in willing buyer – willing seller alternative power supply arrangement.

Benefits

Minimum of 20 hours power supply daily from dedicated feeders

Multiple accessible payment channels for easy and convenient purchase of energy tokens

Preventive maintenance backed by Service Level Agreement on supply lines (low voltage and high voltage)

Accelerated response to faults via dedicated technical clearing teams

Dedicated relationship manager and access to 24-hr customer service

One of the cornerstones of IE Prestige is our promise to deliver excellent customer service. You have access to our 24/7 Customer Service care lines where you can speak to any of our representatives to resolve issues concerning our services.

Our 24/7 customer service platforms are available via live chat, via our walk-in centers at the undertaking offices units; via telephone on our dedicated contact numbers 01-7000929, 01-2272941, or via an email to ieprestige@ikejaelectric.com

Be rest assured that there is always someone happy to serve you.

Testimonials From Bilateral Customers

My experience is same amount being spent on Light Bill, less fuel expenses for generator, with stable power. A wonderful experience!
Magodo GRA resident Estate Name
A very pleasant experience since supply became stable. If it continues this way, it will be a good bargain. Less noise and air pollution are also a welcome development.
Shonibare resident Estate Name
It's been a Wonderful experience. Our generator has been on leave. I'd say our Energy Bill has gone up 50% despite our best efforts to reduce usage. Overall, we are still much better off than in the pre-Prestige era. Well done Exco.
Omole Phase 2 resident Estate Name
Very true. We have all been more disciplined in the consumption of electricity. Overall, so far, we are happy we bought the plan. We can schedule anything needing electricity at our convenience since we can now take electricity availability for granted. Cheers.
Ogudu Resident Estate Name
They promised 20 hours per day, but have delivered more than 23.5 hours, by my estimation.
Ogudu resident Estate Name
Daily units’ consumption is now lower than in the pre-prestige period. Meanwhile generator usage is now zero. Had to start it up just to warm the engine last week So, we’re enjoying better much power supply at a lower total monthly cost I hope it stays that way.
Omole Phase 1 resident Estate Name

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