Terms and Conditions of Service

Introduction

Ikeja Electric’s (“IE”) supply of power to customers is subject to the terms and conditions set out hereunder and the continued usage of IE’s power supply shall be deemed as an acceptance of these terms and conditions.

System of Supply

The Ikeja Electric’s (hereinafter called “The Operator”) system is alternating current at a frequency of 50 hertz (Hz) and the medium voltage will either be 230 volts for single-phase alternating current or 400 volts for three-phase alternating current.

Customer’s Installations

  1. Customers are responsible for all wiring, appliances, equipment and electrical installations at their premises/dwelling and must ensure that all of the above fully comply with the Nigerian Electricity Supply and Installation Standards Regulations 2015 (“NESIS Regulations”) or any such regulations at the time being in force.
  2. Customers must ensure that all wiring, appliances, equipment and electrical installations at their premises/dwelling will provide maximum safety to life and property, environmental concerns and the efficient utilization of electrical energy.
  3. The Operator shall inspect and/or test such wiring, appliances, equipment and installations before connecting any customer.
  4. The Operator shall not be compelled to commence or continue to give supply of energy to any consumer unless the Operator is reasonably satisfied with the customer’s installation and/or equipment.
  5. Customers must ensure that all electrical installations and wiring are carried out by
    COREN/NEMSA certified electrical engineers.
  6. Customers must ensure that their premises/dwelling is properly earthed in accordance with the standards set forth in the NESIS Regulations – in particular:
  7. All electric equipment and wiring installed must be adequately earthed or insulated to prevent electric shock and any other electrical hazard.
  8. The installation of all earthing conductors and earthing lead must be in accordance with the standards stipulated in the NESIS Regulations.
  • The wiring conductors and cables shall be adequately protected against any risk of mechanical damage and abrasion of the cables on any sharp edges.
  1. Switchboards must be constructed wholly of durable, non-ignitable, non-absorbent materials, and all insulation must be of permanently high strength.
  2. Only the devices approved in the NESIS Regulations shall be used as protective devices against overcurrent – e.g. miniature circuit breakers (MCB), moulded case circuit breakers (MCCB), etc.

Service Line

  1. The Operator shall determine the nature and location of service lines and other supply facilities, and shall be at liberty to branch services off the service line whether on the customer’s premises or not, for the purpose of supplying electricity to any other premises.
  2. The customer shall be responsible for procuring all connection materials including complying with right of way obligations.
  3. The minimum height clearance stipulated in the NESIS Regulations must be adhered to.

Access to Premises

  1. The customer shall give the Operator all reasonable and necessary access to the customer’s premises for the purpose of connecting, disconnecting, inspecting, testing, altering, replacing, maintaining, reading and/or removing any service line, meter and/or other apparatus or any part thereto.
  2. The Operator’s officials shall produce the Operator’s identity card upon demand.
  3. The customer shall pay a fee for each special meter reading made on the customer’s request.

Additional Equipment

  1. After a customer’s installation has been duly tested, certified and approved by the Operator, the customer shall not cause any modification to, or install additional equipment beyond the replacement of bulbs, weather sensitive efficient appliances, fuses, switches and other replaceable component parts of installations which in no way increases installation capacity.
  2. For any modifications or additional installations that may increase installation capacity, the customer submit an application form to the Operator giving at least seven days’ notice of the customer’s intention to make the modifications or additions.
  3. The customer shall not use such additional equipment until the installation has been re-tested and certified by the Operator.
  4. Failure to give the notice in (b) above, may result in the immediate disconnection of the customer without notice or payment of penalty for default where such additional equipment may result in the damage or interruption of supply or any other adverse effect.

 

Testing and Accuracy of Meters

  1. Where the customer or the Operator disputes or has cause to doubt the accuracy of the customer’s meter, such meter shall be subjected to tests and recertification by the Nigerian Electricity Management Services Agency (NEMSA).
  2. The customer shall be required to make a deposit for the cost of the test where in doubt of the accuracy of his meter and requests for the test.
  3. In the event of a meter error exceeding the margin of error allowed by the Metering Code and other relevant regulations, the amount payable as electricity charge by the customer shall be determined in line with the provisions of the Meter Reading, Billing, Cash Collection and Credit Management Regulations.

Discontinuation of Supply

  1. Not less than seven days’ notice in writing shall be given to the Operator by the customer or landlord before vacating the premises/dwelling.
  2. In default of such notice, the customer shall be liable to the Operator for all accounts arising until such notice is received or until the Operator receives an application from another customer for connection to the same installation.
  3. The Operator reserves the right to discontinue supply of electricity for the purposes of safety, when other customers are being connected or when the Operator’s mains or equipment are being tested, repaired or, in cases of unavoidable interruption due to fire, flood, tempest, accident and breakdown of machinery.

Payment for Electricity Supply

  1. From the date of supply, the customer shall pay for all electricity supplied and billed monthly in accordance with the applicable tariff rate.
  2. Whenever any customer supplied by the Operator vacates the premises/dwelling where electricity is supplied to him without paying the electricity charges already due, the Operator shall be entitled to recover the charges from the Landlord of the premises/dwelling.

Responsibility for the Operator’s Apparatus

  1. The customer shall ensure safety against damage or destruction by fire and shall be solely responsible for the safe custody of the meter and other apparatus belonging to the Operator that were installed at his premises and shall not damage, alter, remove or obliterate, remove any marks, words, or numbers thereon, or permit any such damage.
  2. The customer shall make good any such damage or reimburse the Operator to the extent of any loss the Operator may sustain by reason of any breach of these conditions.
  3. The customer shall immediately notify the Operator of any breakdown, failure, loss, injury, or damage to the meter or any apparatus belonging to the Operator installed at his premises.

Non-Liability of the Operator

  1. The Operator shall not be responsible for any loss or damage occasioned to any person or property whether belonging to the customer or not, arising out of any defects or accident to any wiring installation or equipment, or by the use of the electricity supplied or any apparatus that belongs to the Operator or through any default arising on the Operator’s system or for any cause beyond their control.
  2. The provision in (a) is subject to the Operator putting in place all safety measures to ensure duty of care in the discharge of its responsibility to the customer.

Improper Use of Supply

Where the customer makes improper use of the electricity in such a way as to interfere with the general distribution of electricity, the customer shall take immediate steps to remedy the defect complained of or supply to the customer shall be discontinued by the Operator.

Breach of Agreement

If the customer neglects or refuse to pay for the electricity supplied in accordance with these conditions and extant regulations, or becomes the subject of bankruptcy, or enters into liquidation, or suffers execution to be made on his effects or commits any other breach of this agreement, the Operator may discontinue the supply of electricity and/or remove any apparatus belonging to the Operator in line with the provisions of NERC’s Regulation on Connection and Disconnection of Electricity Services

Dispute Resolution

The customer must abide by and exhaust all administrative remedies as contained in the NERC Customer Complaint Handing and Procedures Regulations before resorting to any other dispute resolution.