Debt Dispute Resolution

Reason for disputing billLong disconnection (customer has been on disconnection for more than 30 days and is still being billed. In this case, evidence of disconnection order and reconnection order must be attached)Vacant apartment (Evidence of letter customer might have written to Ikeja Electric during the period the property was vacant must be attached)Wrong tariff classification (a customer is wrongly billed on a higher tariff class or lower tariff)Customers who might have been mapped to the wrong DT (billing a customer on DTs which is not directly feeding such customer)NERC cases to which a verdict has been reached (customers with NERC rulings yet to be implemented)Customers who have readable meters, but have been estimated (when the present actual reading on the meter is lower than the LAR on customer billing information)Credit adjustment previously granted but not reflected. (Evidence must be attached)Others (customers billed while feeder is out, double billing, account duplication, request for merger of account not treated, demolished property etc.)