Latest News

Ikeja Electric, PEP Store Partner on Customer Bill Payment |    Ikeja Electric, Slot Empower 40 Youth Through Technical Skill Acquisition |    Market Operator's Suspension: Our Stand |    Ikeja Electric Rolls Out Prepaid Meters for Ikorodu Customers Under MAP Scheme |    Ikeja Electric Reiterates Commitment To Safety Of Staff |    Are You Ready For The Rains? |    Ikeja Electric Inducts 32 Graduates Into Its Young Engineers Programme Scheme |    Ikeja Electric Marks World Day For Safety & Health At Work |    ADB President Advocates Cost Reflective Tariff |    Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery |    Youth Empowerment: Ikeja Electric Partners Slot Foundation To Train 40 Youth |    Technical Hub Operations Commence In Shomolu Business Unit |    Ikeja Electric Launches Bill Dispute Resolution Panel To Resolve Billing Related Cases |    Ikeja Electric Takes Bold Approach To Customer Service |    E-Billing (Paperless Billing) For MD Customers Goes Live |    24 Cable Jointers Get Training Boost |    Staff Assault: Ikeja Electric Goes Tough On Offenders    Man Remanded In Kirikiri Maximum Prisons For Assaulting Ikeja Electric Staff |    Suspect Who Stabbed IE Staff Arrested, Arraigned, Pleads Guilty |    Press Statement: Rising Spate Of Attacks On Our Staff |    Ikeja Electric Celebrates Valentine's Day With Kids At National Orthopaedic Hospital, Igbobi |    Ikeja Electric's Quality, Health, Safety & Environment Department Holds Safety Village Meeting |    Ikeja Electric's Statement On Viral Video |    Steps On How To Use The i-Safe App |    Handling Cases Of Stolen Prepaid Meters |    Notice Of Planned Outage |    Ikeja Electric Cautions Public Against Activities Around Power Lines |    Ikeja Electric Expands Network For Improved Service Delivery, Commences E-Pole Tagging |    Ikeja Electric Retains Top 100 Slot |    Ikeja Electric's QHSE Department Unveils 2019 Slogan |    Ikeja Electric Introduces Customer Enlightenment Drama Series |    Abimbola Mutiat: Our Sincere Condolences |    Yuletide: Ikeja Electric Expands Network Maintenance to Ensure Stable Supply |    Ikeja Electric Wins SERAS Innovation Prize for 2018 |    Ikeja Electric Targets Zero Fatality, Launches QHSE Academy To Deepen Safety Culture |    Ikeja Electric Bags Corporate Pacesetter HSE Campaign |    Ikeja Electric Rehabilitates Agege Injection Substation |    Ikeja Electric Bags Award For Commitment To Safety |    Ikeja Electric Partners XT Monitor To Provide Medicare For Lagosians     Ikeja Electric Develops Mobile App For Customer Safety     Metering Continues Across Ikeja Electric Network Areas |    We’re Bridging Metering Gap, Reducing Estimated Billing with Meter Roll-Out |    "We Won't Slow Down On Safety Initiatives" - Ikeja Electric |    Ikeja Electric Supports Cleaner Lagos Project |    Ikeja Electric Donates Food Clothes To Mark 2018 International Charity Day |    Lagos Communities Commend Ikeja Electric On Meter Rollout |    Metering Exercise Continues In Earnest As IE Sues For Patience |    Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply |    Ikeja Electric Expands Strategy To Curb Vandalism |    Darkness Looms as NUEE Lays Siege at Ikeja Electric |    Ikeja Electric Parleys With Local Publishers For Outreach To Communities |    Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff |    3 Remanded in Prison for Stealing Ikeja Electric cables |    IKEJA ELECTRIC Keeps Promise, Unveils Aggressive Metering Plan |    IE PowerPlay Debuts on Google Playstore |    Ikeja Electric Introduces Crowd Management Technology At Service Centers |    More Accolades For Ikeja Electric's Safety Initiatives |    Ikeja Electric Deploys Technology To Reduce Downtime |    Ikeja Electric Moves Against Illegal Reconnection Cartel In Akute, Nabs Kingpin! |    Ikeja Electric Canvasses Dialogue As Akowonjo Holds Customer Fair |    Ogba Area Command Assures Ikeja Electric Of Support |    Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |

Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery

Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery

Lagos, Nigeria; April 18, 2019: In a move that clearly demonstrates its readiness to deliver efficient services to customers, leading Electricity Distribution Company, Ikeja Electric Plc (IE), has assured customers across its network of its commitment to ensure hitch-free services during the Easter holiday.

While wishing all its customers a safe and enjoyable holiday season, on behalf of the company, the company’s Head of Corporate Communications, Felix Ofulue, also urged customers to take advantage of its numerous channels for payment of electricity bills to avoid disconnection during the holiday period.

Ofulue explained that measures have been put in place to ensure network stability and smooth operations during the Easter holidays. “In anticipation of customers’ expectations during the holiday, we have provided a maintenance process to monitor and patrol the network to ensure faults are cleared as and when due and also mitigate the effect of any threat to supply”, he said.

He also cautioned against harassment of its employees on duty, noting that IE has provided multiple channels and customer care touch points through which customers may seek redress. He confirmed that Customer Service has expanded its teams dedicated to handling customer complaints and they can be reached on 01-448-3900, 01-7000-250, 0700-022-5543.

Ofulue further reiterated IE’s commitment towards improving its service delivery, stressing that the company has been replacing defective utility poles and transformers to ensure safe and efficient distribution of supply. He also advised customers not to resort to using those unqualified electricians to clear fault in their areas, adding that such activities were usually responsible for most of the technical problems on the network.

Share this post