Latest News

IE Positions For Massive Service Expansion |    Ikeja Electric At Sixth Edition Of Power Nigeria Exhibition |    Two Jailed For Vandalizing Ikeja Electric Equipment |    Ikeja Electric Promotes 97 Employees |    NSCDC Arrests Two For Vandalising Ikeja Electric Cable |    Ikeja Electric Restores Power To Lagos Community Following Equipment Vandalism |    Ikeja Electric Moves To Name And Shame Energy Thieves |    Ikeja Electric Introduces Young Engineers' Programme |    We’re still providing meters to customers |    Ikeja Electric Re-Engineers Billing Process; Deploys Technology For Instant Billing |    Ikeja Electric Signs Accion MFB As Collecting Bank |    Ikeja Electric Holds Media Chat With Energy Correspondents |    Ikeja Electric Appeals for Understanding as Rainstorm Damages Installations |    NERC Directive On No Meter, No Payment, For Maximum Demand Customers Only |    Ikeja Electric Launches Whistle-Blowing Platform |    Ikeja Electric Holds Safety Sensitization In Primary Schools To Mark Children's Day |    Vandals Arrested, Remanded In Kirikiri Prisons |    Ikeja Electric Cautions Residents Against Activities Under Power Lines |    Ikeja Electric Adds 15MVA Injection Capacity To Her Network |    Ikeja Electric Decries Spate Of Vandalism In Igando |    Non-Energy Bill Payment Now Available On QuickTeller |    Ikeja Electric Donates Mosquito Nets To Mark World Malaria Day |    Court Jails Man for Vandalizing IE Assets |    IE Launches USSD Solution to Ease Payments |    More UBA Branches Partner With Ikeja Electric |    Ikeja Electric Commissions Two New Injection Substations |    Ikeja Electric Calls For Extra Caution As Rainy Season Picks Up |

Prepaid Meter Complaints

We are currently working on resolving this issue. Customers who are currently offline will be migrated to the online environment to enable them vend from any location.

Activate your meter with the factory reset/key change tokens, by following the instructions given to you by our customer care team.

This could be because you have not entered your energy token numbers correctly into the meter. If this is not the case, kindly contact our call centre for further assistance.

This is a technical issue, kindly contact our call center to make a complaint.

Your smart card or your monitor unit might be faulty. Kindly contact the call centre for further assistance.

This could be as a result of the following; The monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call centre for or visit our office for assistance.

Ikeja Electric Prepaid Meters are free. Currently PPM is not available for now, once it is an advert would be placed and customers will need to visit the closest Business Unit to acquire one.

Please contact our call center or visit customer care centers for more information on our current process for acquiring meters.