Latest News

Ikeja Electric Unveils Safety Agenda For 2017 |    Aboru Undertaking Has A New Address |    “ALWAYS COLLECT RECEIPTS” Ikeja Electric Urges Customers |    Our Ilupeju Undertaking Has A New Address |    Planned Outage at Ikeja West/Oworo Transmission Stations |    “Always Enquire About Outstanding Bills” - IE Advices New Tenants |    Planned Outage In Ikorodu Transmission Station |    Ikeja Electric Launches "Journey to Sustainability" Report |    Planned Outage on Ikeja West/Alimosho 132KV Lines |    Ikeja Electric Decries Violence Against Staff |    Ikeja Electric/Egbin Power Host Monthly Power Sector & Stakeholders Meeting |    Ikeja Electric Injects DT's to Ikorodu Area |    Ikeja Electric Urges Greater Care Around Electrical Assets |    Ikeja Electric Cautions Against Bribes |    Ikeja Electric Introduces "Do-It-Yourself" Payment Platform |    Ikeja Electric has introduced a New Bill Format |    Step-by-Step Guide For Payments On Wema Bank Mobile and Online Platforms |    Ikeja Electric Releases Guidelines On How to Become Payment Agent |    NUEE Executive visits Ikeja Electric Management |    IE Partners Promotes Better Oral Hygiene in Lagos Schools |    Electricity Usage Monitoring, Disconnection and Reconnection Request for Proposal (RFP) |    Ikeja Electric Raises Alarm Over Erosion Threat To Power Tower |    Ikeja Electric Urges Customers To Settle Bills Commences Mass Disconnection of Debtors |    Ikeja Electric Introduces Live Chat For Instant Response To Customer Complaints |    Ikeja Electric Launches Network Monitoring To Enhance Safety |

Prepaid Meter Complaints

We are currently working on resolving this issue. Customers who are currently offline will be migrated to the online environment to enable them vend from any location.

Activate your meter with the factory reset/key change tokens, by following the instructions given to you by our customer care team.

This could be because you have not entered your energy token numbers correctly into the meter. If this is not the case, kindly contact our call centre for further assistance.

This is a technical issue, kindly contact our call center to make a complaint.

Your smart card or your monitor unit might be faulty. Kindly contact the call centre for further assistance.

This could be as a result of the following; The monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call centre for or visit our office for assistance.

Ikeja Electric Prepaid Meters are free. Currently PPM is not available for now, once it is an advert would be placed and customers will need to visit the closest Business Unit to acquire one.

Please contact our call center or visit customer care centers for more information on our current process for acquiring meters.