Latest News

Ikeja Electric Bags International Certification For ISO 9001 And OHSAS 18001     Ikeja Electric Apologizes For Continued Outage |     Ikeja Electric Organizes Safety Engagement Program For Licensed Electrical Contractors Association Of Nigeria (LECAN) |    Ikeja Electric To Commence Complete Rehabilitation Of Maryland Injection Substation |    Ikeja Electric Unveils Anniversary Rewards For Loyal Customers |    Ikeja Electric Commences Customer Data Capture Exercise |    Energy4Life: Ikeja Electric's 4th Anniversary Loyalty Reward Scheme |    Speech Delivered At Official MoU Signing Ceremony Between Ikeja Electric And Mojec International Ltd |    Crowd Throngs Ikeja Electric's Medical Outreach |    Planned TCN Upgrade Of Ejigbo And Alimosho Power Transformers |    Ikeja Electric, XT Monitor Organises Medical Outreach For Lagos Communities    Customers To Enjoy More Power Supply As IE Upgrades Ogudu Injection Substation |    Two Jailed For Vandalizing Ikeja Electric Equipment |    Ikeja Electric Promotes 97 Employees |    NSCDC Arrests Two For Vandalising Ikeja Electric Cable |    Ikeja Electric Restores Power To Lagos Community Following Equipment Vandalism |    Ikeja Electric Introduces Young Engineers' Programme |    We’re still providing meters to customers |    Ikeja Electric Launches Whistle-Blowing Platform |    Vandals Arrested, Remanded In Kirikiri Prisons |    Ikeja Electric Cautions Residents Against Activities Under Power Lines |    Ikeja Electric Adds 15MVA Injection Capacity To Her Network |    Non-Energy Bill Payment Now Available On QuickTeller |    Court Jails Man for Vandalizing IE Assets |    More UBA Branches Partner With Ikeja Electric |    Ikeja Electric Commissions Two New Injection Substations |

Prepaid Meter Complaints

We are currently working on resolving this issue. Customers who are currently offline will be migrated to the online environment to enable them vend from any location.

Activate your meter with the factory reset/key change tokens, by following the instructions given to you by our customer care team.

This could be because you have not entered your energy token numbers correctly into the meter. If this is not the case, kindly contact our call centre for further assistance.

This is a technical issue, kindly contact our call center to make a complaint.

Your smart card or your monitor unit might be faulty. Kindly contact the call centre for further assistance.

This could be as a result of the following; The monitor card is not properly connected to the meter or the monitor unit of the meter is faulty. Kindly contact the call centre for or visit our office for assistance.

Ikeja Electric Prepaid Meters are free. Currently PPM is not available for now, once it is an advert would be placed and customers will need to visit the closest Business Unit to acquire one.

Please contact our call center or visit customer care centers for more information on our current process for acquiring meters.