Latest News

Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |    Ikeja Electric Recruitment Policy Boosts Enrollment Into Technical Colleges |    Lagos State Education Board Lauds New Approach To Safety Education |    Amikanle, Abule Taylor And Environs Get Lifeline |    Heavy Rain Wrecks Havoc |    Ikeja Electric Analyst, Michael Oladeji Bags ICAN Award |    Ikorodu Business Unit Upgrades Equipment To Boost Service Delivery |    Ikeja Electric Assures Maximum Utilization Of Newly Commissioned 2 X 60MVA Power Transformer At Odogunyan     Alimosho Residents To Enjoy More Supply As TCN Commissions 100MVA 132/33KV Transformer |    Ikeja Electric Takes Kick-Malaria Campaign To Waterside Communities |    Ikeja Electric Records Zero Fatality in Q1-2018 |    Ikeja Electric Partners L.E.A.R.N To Advocate Electrical Safety For Teenagers And Youth |    Nigerian Society Of Engineers (NSE), Endorses Ikeja Electric's Power Play Board Game    Ikeja Electric Moves To Protect Customers |    Ikeja Electric Presents Power Play Board Game To Unilag     Lagos State Safety Commission Endorses Ikeja Electric's POWER PLAY Board Game |    Ikeja Electric Commissions Additional Feeders In Igbogbo, Ikorodu |    Community Lauds Ikeja Electric Over Youth Empowerment |    "NOW I TRULY BELIEVE" Energy4Life Winner Exclaims As Bonus Hits Account |    Ikeja Business Unit Launches Customer Fair |    Cost Reflective Tariff, Our Challenge |    Ikeja Electric Partners CDCs And CDAs To Empower New Payment Agents |    Ikeja Electric Reinforces Commitment To Safety With Launch Of Power Play |    Invitation For Pre-Qualification For Manufacturers, Suppliers And Contractors |    Youth Empowerment: Ikeja Electric Trains Youth On Entrepreneurship |    Electricity Usage Monitoring, Disconnection and Reconnection: Request for Proposal (RFP) |    Ikeja Electric Flags Off Youth Empowerment Project |    Ikeja Electric Commissions New Transformers |    Man Docked For Stealing N735,000 Belonging To Ikeja Electric |    Three remanded in Prison for tampering with Ikeja Electric’s installations    Ikeja Electric Bags International Certification For ISO 9001 And OHSAS 18001     Ikeja Electric Organizes Safety Engagement Program For Licensed Electrical Contractors Association Of Nigeria (LECAN) |    Ikeja Electric To Commence Complete Rehabilitation Of Maryland Injection Substation |    Ikeja Electric Unveils Anniversary Rewards For Loyal Customers |    Ikeja Electric Commences Customer Data Capture Exercise |    Speech Delivered At Official MoU Signing Ceremony Between Ikeja Electric And Mojec International Ltd |    Crowd Throngs Ikeja Electric's Medical Outreach |    Planned TCN Upgrade Of Ejigbo And Alimosho Power Transformers |    Ikeja Electric, XT Monitor Organises Medical Outreach For Lagos Communities

Ikeja Electric Marks Customer Service Week

Ikeja Electric Marks Customer Service Week

Ikeja Electric, Nigeria’s largest distribution company, has restated its commitment to the highest levels of service delivery, leveraging on a sound business model, technology expansion and highly professional staff, to turn the aspirations of its customers to opportunities.

The Company, as part of this year’s international Customers Service Week celebrations rolled out a series of exciting and rewarding activities ranging from presentation of gifts to loyal customers, internal staff engagements, and focus group discussion sessions with Customers all in a bid to deepen customer experience during the week.

An interactive session with a cross section of Customers from the six Business Units afforded opportunity for IE’s Ag. Managing Director, Dr. Anthony Youdeowei to appreciate the patronage of customers generally, noting that the improved partnership with paying customers was a major driving force fuelling the drive to improve overall customer experience at all locations within the IE network. He called for sustained cooperation with the Disco pointing out that this will go a long way in strengthening relationships and service delivery.

Customers embarked on a guided tour of IE’s Call Center, set-up to bring the company closer to consumers. Leading the tour, Head, Customer Service, Ms. Adebola Ajibade, while fielding questions spoke on plans to further expand customer touch points across the network with alternative platforms deployed to ensure customers have access to the business at all times. She called on customers to make use of channels such as the Live Chat on the company’s website to resolve service related issues.

Mr Babatunde Bamgbade, a customer, noted with much delight that Ikeja Electric had greatly improved on its services. While pointing out that it was not yet Uhuru, Mr. Bamgbade noted that IE was on the right path to success. “There are still many issues, but from what I can see it is clear that the right heart and the right head are both in place at Ikeja Electric. Hopefully the dividends of all these innovations will reach us with better power supply.”

The Customer Service Week, which started 33 years ago, is a unique period when service organisations and global agencies extol the patronage and loyalty of their esteemed customers by introducing several unique and special activities to appreciate them.

Share this post