In efforts to ensure adequate information dissemination to the local communities at the grass root level, Ikeja Electric has organized a media parley with local community news publishers where salient issues were integrated and synthesized for news publication.
One of the major issues that was discussed during the media chat is the deployment of over 85,000 meters to various communities across IE network, to bridge the estimated billing gap in the system. According to Head of Corporate Communications, Felix Ofulue, customers on identified feeders and transformers for metering will be pre-informed ahead of the exercise and the survey of customer’s premises will be carried out by the designated contractors, hence customers are advised to grant access upon full identification of the contractors for the survey. This will enable customers regularize wrong connections as identified by the contractors before customers can pick application forms from IE offices which they are to fill out and submit for meter installation, followed by account reconciliation and meter set up.
He also revealed that the company suffered high level of revenue losses due to illegal connections, meter by-pass, vandalism and energy theft amongst others. While appealing for prompt response to bill payment, he advised landlords to ensure that their tenants offset all outstanding electricity before exiting their apartments. He also reiterated the need for prospective tenants to inquire if there are outstanding bills before they rent any apartment or purchase any property.
Speaking further, Ofulue decried the rate of assault on IE staff in the field, saying that community members ought to cooperate with them in the process of discharging their duties for excellent service delivery.
In his response, the President of Association of Practitioners of Community Media in Nigeria (APCOM), Dayo Akintobi, commended IE for collaborating with the association and assured of their readiness to partner with IE to bring top notch service to customers and help attain high levels of customer satisfaction through effective information dissemination.
