Lagos Communities Commend Ikeja Electric On Meter Rolloutikj
…as DisCo Cautions Against Meter Bypass
In apparent reaction to the ongoing metering exercise across its network, customers of Ikeja Electric Plc (IE), have commended the leading electricity distribution company, for redeeming its promise to bridge the metering gap, while also expressing delight at the improvement in supply within its area of coverage.
The Chairman of Shomolu Community Development Committee (CDC) Mr. Oduguwa Adedapo, commended Ikeja Electric for the massive deployment of meters to Shomolu and environs, noting that the exercise is a laudable achievement and urged IE to ensure that all houses in the environs are provided with prepaid meters.
“While commending the company, I also want to advise the company to ensure that migration of customers to the prepayment metering is made a lot easier by looking into the contentious issues relating to outstanding electricity bills. This will enable customers migrate immediately to recharge after exhausting the initial token in the meter”, he said.
In a similar vein, the President of the Co-operative Society of the Association of Printers in Shomolu, Chief Babajide Mark Anthony, also expressed his joy at the new development and confirmed that the association is ready to cooperate with IE to ensure smooth operation. He further advised the Disco to fast-track the installation of meters and also attend to minor complaints on time, in order to build more trust and instill confidence in the customers.
While reacting to the remarks, IE’s Head of Corporate Communications, Felix Ofulue reiterated IE’s position to sustain the metering exercise in an equitable manner such that all category of customers in IE’s network that are yet to be metered will definitely benefit from the roll out plan.
However, the company spokesman expressed concerns about the trend of asset compromise being witnessed in some the areas that have already been metered.
According to him, “Our records reveal that a lot of customers who were recently metered, especially in Shomolu and environs have not vended or purchased units on their meters, several weeks after exhausting the initial token. Typically, this is the process that should follow after the complimentary units on the prepaid meter have been exhausted. This is worrisome.
He then called on metered customers to resist the urge to bypass meters, rather calling on them to manage their energy consumption prudently. He also warned that IE would apply the authorized sanctions against any customer who engages in the act of meter bypassing
Responding to comments relating to improved supply across its network coverage area, Ofulue pointed out that IE customers will continue to experience improvements in supply while pleading with customers to ensure that they settle their bills promptly.
He called on all customers who had queries about their bills to adopt dialogue rather than aggression as a resolution channel so all disputes can be settled amicably.
He also advised customers to channel their complaints concerning metering through firstname.lastname@example.org or call IE Customer Care Hotlines: 01 7000250, 01-4483900, 07000225543 for immediate intervention.