Speech Delivered At Official MoU Signing Between Ikeja Electric And Mojec International Ltdikj
Members of the Press
Ladies and Gentlemen,
On behalf of the Chief Executive Officer and Ag. Managing Director, Mr. Anthony Youdeowei, I am pleased to welcome you all to the official signing ceremony of the Memorandum of Understanding between Mojec International Ltd and Ikeja Electric Plc for the supply of Distribution Transformer (DT) Meters.
I must especially recognize members of the press who have been very helpful in disseminating correct information in this sector. You will agree that the power sector is bedeviled with misinformation, assumptions and myths. Everyone seems to have an opinion on how the sector operates and often that misinformation ends up creating distrust between stakeholders. This is why we cannot thank you enough for the support, deliberate and careful fact gathering and sharing that you do on your various beats. Thank you.
As you know, energy accountability has been a major bane in Nigeria’s Energy Sector. The fact that power is daily being consumed without a clear and scientific way of measuring how much is being used up, and by whom, has remained an issue of concern and front burner topic of discussion everywhere. It is therefore necessary that we continue to invest and commit resources to improve our capacity to meter, correctly and fairly, the consumption patterns of as many customers as we can. This =N=570m MoU is a further demonstration of our long term commitment to invest huge sums to ensure there is a turnaround in the experience of our customers altogether. You will recall that we recently spent =N=150m to totally upgrade our Ogudu Injection Substation, which improved overall power supply in that axis. As you can imagine, Ikeja Electric remains committed to investing huge sums to strengthen the network and sustain our meter roll out plan.
We are also proud to partner with Mojec International Ltd, a local content manufacturer that has proved their worth as far as this sector is concerned. We are a proudly Nigerian company which remains committed to the Nigerian Vision. We are sure that Mojec will deliver on the terms of this MoU in a way that will make us all proud. By partnering with us on this, we intend to achieve total metering of our Distribution Transformers and proceed into other areas of mutual interest. This will ensure we get better data that ensures our customers are fairly billed, in a very transparent manner. We commenced this a while ago and this MoU will ensure that the few locations left are concluded on.
At this point, we must applaud the Federal Government for approving the sum of N26 billion for payment of verified MDA Debts. Though the funds are not going to Discos directly, its utilization to set-off debts owed by Discos to NBET is very welcome. I must also commend NERC for finally going tough on those who chose to steal energy. The consideration of penal fines and fees for erring customers, be they Maximum or Non-Maximum Customers is the right message to send out now. We need this type of courage to face, head on, all the challenges bedeviling the sector, from energy theft, meter bypass, assault on our staff, vandalizing our assets, and the general apathy to pay for energy consumed.
In the end, our customers are all we have! Without them, we cannot exist. This is why our Management remains committed to daily reviewing and improving the customers experience. From our world class service centers, to the deployment of multiple technology based payment channels, improved social media presence, a functional website through which customers can make both payments and enquiries, via our LIVECHAT platform right up to a workforce that is constantly inspired and challenged to put the customer first.
Is there room for improvement? Certainly! Our resolve remains to keep at it until our customers are delighted right across our Network.
Let me also use this opportunity to thank our esteemed customers for their patronage. Soon we will unveil a loyalty raffle draw that will reward twenty five (25) of our customers with free energy for at least one year. We will also be rewarding customers who make use of our USSD platform to pay their bills with instant credit each time a transaction is successfully completed. These are a few ways we want to say thank you, especially as our anniversary fast approaches. More details will be made available to the general public on our website in due course.
We encourage our customers to keep faith with us. We will achieve our mission to redefine customer experience, and also be the provider of choice wherever energy is consumed. Sooner, rather than later.
Thank you for coming.