Latest News

Easter Holiday: Ikeja Electric Assures Customers Of Efficient Service Delivery |    Youth Empowerment: Ikeja Electric Partners Slot Foundation To Train 40 Youth |    Technical Hub Operations Commence In Shomolu Business Unit |    Ikeja Electric Launches Bill Dispute Resolution Panel To Resolve Billing Related Cases |    Ikeja Electric Takes Bold Approach To Customer Service |    E-Billing (Paperless Billing) For MD Customers Goes Live |    24 Cable Jointers Get Training Boost |    Staff Assault: Ikeja Electric Goes Tough On Offenders    Man Remanded In Kirikiri Maximum Prisons For Assaulting Ikeja Electric Staff |    Suspect Who Stabbed IE Staff Arrested, Arraigned, Pleads Guilty |    Press Statement: Rising Spate Of Attacks On Our Staff |    Ikeja Electric Celebrates Valentine's Day With Kids At National Orthopaedic Hospital, Igbobi |    Ikeja Electric's Quality, Health, Safety & Environment Department Holds Safety Village Meeting |    Ikeja Electric's Statement On Viral Video |    Steps On How To Use The i-Safe App |    Handling Cases Of Stolen Prepaid Meters |    Notice Of Planned Outage |    Ikeja Electric Cautions Public Against Activities Around Power Lines |    Ikeja Electric Expands Network For Improved Service Delivery, Commences E-Pole Tagging |    Ikeja Electric Retains Top 100 Slot |    Ikeja Electric's QHSE Department Unveils 2019 Slogan |    Ikeja Electric Introduces Customer Enlightenment Drama Series |    Abimbola Mutiat: Our Sincere Condolences |    Yuletide: Ikeja Electric Expands Network Maintenance to Ensure Stable Supply |    Ikeja Electric Wins SERAS Innovation Prize for 2018 |    Ikeja Electric Targets Zero Fatality, Launches QHSE Academy To Deepen Safety Culture |    Ikeja Electric Bags Corporate Pacesetter HSE Campaign |    Ikeja Electric Rehabilitates Agege Injection Substation |    Ikeja Electric Bags Award For Commitment To Safety |    Ikeja Electric Partners XT Monitor To Provide Medicare For Lagosians     Ikeja Electric Develops Mobile App For Customer Safety     Metering Continues Across Ikeja Electric Network Areas |    We’re Bridging Metering Gap, Reducing Estimated Billing with Meter Roll-Out |    "We Won't Slow Down On Safety Initiatives" - Ikeja Electric |    Ikeja Electric Supports Cleaner Lagos Project |    Ikeja Electric Donates Food Clothes To Mark 2018 International Charity Day |    Lagos Communities Commend Ikeja Electric On Meter Rollout |    Metering Exercise Continues In Earnest As IE Sues For Patience |    Eid-El-Kabir: Ikeja Electric Promises Improved Power Supply |    Ikeja Electric Expands Strategy To Curb Vandalism |    Darkness Looms as NUEE Lays Siege at Ikeja Electric |    Ikeja Electric Parleys With Local Publishers For Outreach To Communities |    Ikeja Electric Promotes 299 Employees, Employs Over 500 New Staff |    3 Remanded in Prison for Stealing Ikeja Electric cables |    IKEJA ELECTRIC Keeps Promise, Unveils Aggressive Metering Plan |    IE PowerPlay Debuts on Google Playstore |    Ikeja Electric Introduces Crowd Management Technology At Service Centers |    More Accolades For Ikeja Electric's Safety Initiatives |    Ikeja Electric Deploys Technology To Reduce Downtime |    Ikeja Electric Moves Against Illegal Reconnection Cartel In Akute, Nabs Kingpin! |    Ikeja Electric Canvasses Dialogue As Akowonjo Holds Customer Fair |    Ogba Area Command Assures Ikeja Electric Of Support |    Ikeja Electric Customers To Enjoy Improved Turnaround Maintenance Services |    Ikeja Electric Reaffirms Support For Education Sector Development |    Ikeja Electric Recruitment Policy Boosts Enrollment Into Technical Colleges |    Lagos State Education Board Lauds New Approach To Safety Education |    Amikanle, Abule Taylor And Environs Get Lifeline |    Heavy Rain Wrecks Havoc |    Ikeja Electric Analyst, Michael Oladeji Bags ICAN Award |    Ikorodu Business Unit Upgrades Equipment To Boost Service Delivery |    Ikeja Electric Assures Maximum Utilization Of Newly Commissioned 2 X 60MVA Power Transformer At Odogunyan     Alimosho Residents To Enjoy More Supply As TCN Commissions 100MVA 132/33KV Transformer |    Ikeja Electric Takes Kick-Malaria Campaign To Waterside Communities |    Ikeja Electric Records Zero Fatality in Q1-2018 |    Ikeja Electric Partners L.E.A.R.N To Advocate Electrical Safety For Teenagers And Youth |    Nigerian Society Of Engineers (NSE), Endorses Ikeja Electric's Power Play Board Game    Ikeja Electric Moves To Protect Customers |

Technical Hub Operations Commence In Shomolu Business Unit

Technical Hub Operations Commence In Shomolu Business Unit

…As Ikeja Electric Unveils New Approach To Fault Maintenance & Management

Ikeja Electric, Nigeria’s leading electricity distribution company has recorded another milestone in its quest to deliver improved services to its customers with the launch of a modern Technical Hub and Control Center.

The strategy, which houses the maintenance/technical teams and control center to ensure accelerated response to faults and downtime issues was recently piloted in Shomolu Network Area successfully.

Speaking on the development, Head Corporate Communications, Felix Ofulue said, “The new arrangement as approved by Management is very strategic. The idea is to separate fault clearing teams from other operational roles and monitor performance, ensuring that they focus absolutely on rapid fault clearing activities.  The teams will now report to a Hub Manager whose appraisal will revolve around turnaround time and fault clearing indicators to ensure that customers get improved services”.

“We have also enabled the teams with our i-Force android application to guide intelligent resolution of faults which also will be treated as they are logged on our CRM platforms. We have tested it already and the results are quite impressive. We intend to roll this out at all our locations shortly”, Ofulue added.

The hub arrangement will see the merger of Ogudu, Mende and Ketu technical units under the new Ogudu Technical Hub, while Magodo, Ikosi and Olowoira  teams will be housed under the new Magodo Technical Hub. Similarly, Oworo, Bariga, Olateju , Ilupeju and Igbobi will now operate from the Oworo Technical Hub.

Share this post


error: Content is protected !!