Customer Service

Ikeja Electric Launches WhatsApp Chatbot to Optimise Service delivery, Complaints Resolution

Lagos, Nigeria; August 17, 2020: Ikeja Electric, Nigeria’s largest power distribution company has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer and the DisCo through the chat interface. Ikeja Electric, while Continue Reading