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Ikeja Electric Upgrades Mobile App to Enhance Services, Customer Experience

Lagos, Nigeria; August 3, 2021: Persistent in its drive to enhance customer experience and deliver better service, Ikeja Electric Plc (IE), Nigeria’s largest power distribution company, has upgraded the IE Mobile App to include cutting-edge features that enable customers to access services with ease. The upgraded app which was announced on Tuesday, August 3, 2021 Continue Reading

Ikeja Electric Cautions Against Attack on Staff

Ikeja Electric will continue to condemn attacks on its employees in strong terms. While we understand that sentiments regarding utility services can be quite emotive, we maintain that wanton attacks on our staff is completely irrational, irresponsible and unproductive, especially where Ikeja Electric has provided multiple channels through which  our customers can lodge formal complaints with respect to our services. Continue Reading

Ikeja Electric Launches WhatsApp Chatbot to Optimise Service delivery, Complaints Resolution

Lagos, Nigeria; August 17, 2020: Ikeja Electric, Nigeria’s largest power distribution company has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer and the DisCo through the chat interface. Ikeja Electric, while Continue Reading