Lagos, Nigeria; August 3, 2021: Persistent in its drive to enhance customer experience and deliver better service, Ikeja Electric Plc (IE), Nigeria’s largest power distribution company, has upgraded the IE Mobile App to include cutting-edge features that enable customers to access services with ease. The upgraded app which was announced on Tuesday, August 3, 2021 Continue Reading
Ikeja Electric will continue to condemn attacks on its employees in strong terms. While we understand that sentiments regarding utility services can be quite emotive, we maintain that wanton attacks on our staff is completely irrational, irresponsible and unproductive, especially where Ikeja Electric has provided multiple channels through which our customers can lodge formal complaints with respect to our services. Continue Reading
Lagos, Nigeria; August 17, 2020: Ikeja Electric, Nigeria’s largest power distribution company has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE WhatsApp Chatbot works like regular WhatsApp platform and enables seamless two-way communication between customer and the DisCo through the chat interface. Ikeja Electric, while Continue Reading
… Assures continuous power supply, fault clearing Lagos, Nigeria; 24th March 2020: Ikeja Electric has announced that no physical transaction of business will take place across its offices in its franchise network for the next one week. This partial closure is in line with ongoing efforts nationwide to prevent further spread of the Corona Virus/COVID-19 Continue Reading