In a much anticipated move to improve speed of delivery to its customers, improve revenue assurance and ensure smooth invoicing between Ikeja Electric and its Maximum Demand Customers, IE’s Management Team has approved the deployment of Paperless Billing across the network from March billing cycle.
The system, which will ride on seamless technology, will provide MD customers easier options to receive monthly bills via SMS, E-mail and subsequently, USSD and IE’s website. The move, which is considered a game changer by industry watchers will impact on turnaround time and improve service delivery to IE’s key market.
Speaking on the development, Head, Corporate Communications, Felix Ofulue, noted that the move would be extended shortly to all customers, noting that the pilot stage had been successfully tested with most customers already receiving updates on financial transactions via the approved channels. Ofulue said, “Our intention is to focus on billing transparency and the e-billing helps us achieve this by reducing time lag between bill production and dissemination. This in turn affords customers more time to respond to the bills received. Furthermore, it helps us be a more efficient company with improved focus on network infrastructure and service delivery.
Ofulue further opined that the idea to move away from paper bills is in line with global green consciousness, a policy which according to the Comms Chief embraces International Best Practices of environmental sustainability already adopted by most MD customers.