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Frequently Asked Questions

All FAQs

Please contact Ikeja Electric call center or send an email to customercare@ikejaelectric.com

For postpaid customers, energy and non-energy related bills will ONLY be accepted via any of the options listed below.

1. Payment via Bank Branch:

  • Visit any branch of the banks listed on the attached table and request to pay your Ikeja Electric bills via the NIBSS eBills Pay platform.
  • Customers must have their Ikeja Electric account details as shown on their bill available.
  • Obtain a copy of your receipt upon payment

2. Payment via Internet Banking:

For customer with internet banking facilities with any of the banks listed on the table below, you can also pay your Ikeja Electric bills via the following steps;

  1. Log on to your bank’s internet banking Platform
  2. Select NIBSS e-Bills (or eBillsPay or eBills Payment) in the bill payment section
  3. Select Power – Ikeja Electric
  4. Enter requested details
  5. Confirm customer details returned
  6. Make payment
  7. Receive payment conformation message and print/email receipt

3. Payment via Ikeja Electric Web portal (using credit or debit card):

For Postpaid Customers Only

  • Go to the payment portal on Ikeja Electric’s webpage http://ie-payments.com
  • Enter requested details
  • Submit transaction
  • Confirm customer Accounts details returned
  • Make payment
  • Receive payment confirmation message and print/ email receipt

4. Payment via Ikeja Electric Recharge Vouchers:

  1. Purchase the IE Voucher/Recharge card at any of our numerous agents or channels
  2. Scratch off the silver panel to reveal pin
  3. Send SMS in the format below to 20052
A. For Prepaid Customers (STS Meters Only)
  1. Type in RC, followed by your Meter Number and the Recharge PIN (RC MeterNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321 012345678 to 20052 via SMS)
  2. You should receive a text on your phone with a success confirmation.
  3. A set of 20-numbered unique token will be sent to you via sms ( This is applicable only for Prepaid STS Meters)
  4. Enter the token on your STS meter in the order with which they appear.
B. For Postpaid Customers
  1. Type in RC, followed by your Electric Account Number and the Recharge PIN (RC AccountNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321 012345678 to 20052 via SMS)
  2. You should receive a text on your phone with a success confirmation.
C. For AMI Customers (Smart Meters)
  1. Type in RC, followed by your Meter Number and the Recharge PIN (RC MeterNumberRechargePIN) to 20052 via sms e.g. (send RC 0987654321 012345678 to 20052 via SMS)
  2. You should receive a text on your phone with a success confirmation.
  3. A set of 20-numbered unique token will be sent to you via sms
  4. Enter the token on your Smart meter via the UIU in the order with which they appear.
    SMS sent to 20052 costs N10.
D. PAYING VIA IE PINS
  1. Purchase the IE Voucher/Recharge card at any of your numerous agents or channels
  2. Go to the IE pins website https://www.iepins.com.ng/
  3. Click on bill payment
  4. Enter your Meter/Account number as required
  5. Enter the Recharge Pin
  6. You can use multiple pins by using comma separation (PIN,PIN,PIN),
    e.g. 123456789012,234567890123 (10 pins max)

5. Payment via POS

A. For Prepaid Customers (STS Meters)
  1. Visit any of the Ikeja Electric business units, undertakings closest to you.
  2. Purchase energy via the POS from any of our designated vendors
  3. Obtain receipt with details of the 20-numbered unique energy token generated.
  4. Enter these sets of token on your STS meter in the order with which they appear on your receipt.
B. For Pre-paid Customers (Smart Card)
  1. Visit any of the Ikeja Electric business units, undertakings closest to you with your smart card
  2. Pay for the amount of energy required which will be loaded onto your smart card.
  3. Obtain your receipt and then insert your smart card into your meter.
C. For Postpaid Customers
  1. Visit any of the Ikeja Electric business units, undertakings closest to you.
  2. Purchase energy via the POS from any of our designated vendors
  3. Obtain receipt with your payment details.
  4. Payment via Interswitch
For Postpaid Customers (Only)
  1. Log on to https://www.quickteller.com/ikejaelectric
  2. Enter your Electric Account Number and other details as required
  3. Confirm customer details as requested
  4. Make payment
  5. Receive payment confirmation message and print/email receipt.

Please do note that bill payments to Ikeja Electric via any other means might result in delayed crediting of payment into your account and could lead to avoidable disconnection of power supply amongst other service inconveniences.

No, you don’t have to pay a fee. Once you complete the forms, our staffs will come to your house to connect you to our network.

Please be informed that no IKEJA ELECTRIC staff is allowed to collect cash on behalf of the company for any transaction. The appropriate and only way to open an account is to visit the nearest IKEJA ELECTRIC office close to you to complete a form.

Kindly contact Ikeja Electric call center or send a mail to customercare@ikejaelectric.com with your account no and billing address to make this complaint. However, amount due can be given to you through these channels.

Scientific approach is used in doing this. Whatever consumption recorded at the meter connected to the Feeder that supplies light to you is shared amongst all those that are connected to this feeder.

No you cannot take your meter with you as it remains the property of Ikeja Electric.

No, you cannot, as meters are registered in the name of the landlord. Please let your landlord contact us for more information on how to register your meter.