MD customers are customers that have any or all of the following attributes:

  • Have a load of 45kVA and above
  • Operates and maintains its own dedicated transformer
  • Are under the following tariff classes: R3, R4 C2, C3, D2, D3, A2, A3, S1
  • A group of customers together can form an

Maximum Demand Key Accounts Management Unit is the relationship management team responsible for the propagation and maintenance of business relationship between Ikeja Electric and its Maximum Demand (MD) Customers. The team is located at the Head Quarters and they can be reached on MD-KAM@ikejaelectric.com.

Tariff classification is based on 2 parameters (I) Type of business activity (II) Load Capacity. Manufacturing concerns are classified under the “D” tariff class, while other business (non-manufacturing is classified under tariff class “C”. Government institutions and religious organizations are under tariff class ‘A”.

The class D customers are consumers who uses their premises for manufacturing goods including welding and ironmongery. The class D2 are LV maximum demand and D3 are HV maximum demand (11or 33KV).

Yes. You can send in a request through Customer Service or MD Key Account Management.

A written request can be submitted through your Key Account manager to effect a change of detail on your bill.

For a name change, this request should be accompanied by the following documents: Copy of the Deed of Assignment showing the change of ownership of the property or copy of Certificate of Incorporation stating the change of name.

To effect a correction in address, the request letter should be accompanied by a copy of a utility bill that states the correct address.

The energy billed could change if the reading was picked manually at different date from the date of billing. Since most of the meters communicate to a platform at the CHQ, the customer is billed on an energy reading picked remotely at the last day of the month. Hence, the difference in the energy information read from the meter and energy billed due to timing.

R on a bill implies that your consumption for the current month is based on meter reading while D means that the consumption for the month is based on estimation.

Read code can change from R to D in the following instances:

  • It was noticed that the existing meter is faulty and as such cannot be used to measure energy consumed.
  • There is no access to the meter. Consequently, the meter cannot be read for that month.
  • The meter was changed in the middle of the month. Consequently, the old meter had measured some of the energy consumed during the month and the new meter has also measured some of the energy used during the month. The summation of the reading on both meters is then used to bill.

Your bill can be reviewed by checking the pattern of your consumption for 6 months based on meter reading. If your consumption based on meter reading is less, a credit adjustment may be applied. However, if your consumption based on meter reading is significantly higher than the contested bills, you will be back billed for the difference for 3 months in arrears in line with regulation.

Ikeja Electric has adopted the AMI/AMR (Advanced Metering Infrastructure/Automatic Meter Reading) metering system in line with global best practice. Consequently, we have meters which can be read and monitored remotely from our office through GPRS. The implication of this is that our engineers do not have to visit your premises every month to take your meter reading.

Send a written request to Ikeja Electric stating the reasons for the relocation. After inspection, an approval may be granted and the meter relocated by IE engineers.

The occupant of a building is liable for un-paid electricity bills. In the event a new occupant takes over the premises without prior knowledge of the outstanding bill, it is advised that the occupant contacts the owner of the property for this payment as the property will remain disconnected until payment is settled.

Send a written request for disconnection to your Undertaking Office or to your Key Accounts Manager (MD-KAM@ikejaelectric.com).

Inform your Key Accounts Manager (MD-KAM@ikejaelectric.com) and contact your vendor to carry out the repairs. Also inform your Key Account Manager after the repairs so that they can schedule a test to be carried out on the transformer before reconnection.

Please send an email to MD-KAM@ikejaelectric.com with the evidence of this erroneous payment and include the correct details in the email.

Contact your MD Key Account Manager or send an email to MD-KAM@ikejaelectric.com to schedule a visit to your premises by our metering engineers who will take you through.

Value Added Tax (VAT) is a tax levied by the Federal Government on goods and services consumed which includes electricity. Payment of VAT is mandatory by law and it is currently 7.5% of the total monthly bill.

To ensure that your e-bills are delivered to you. Kindly send details of a functional email address and phone number to MD-KAM@ikejaelectric.com . In the event of a change in your contact details, please inform MD-KAM through the same address.

There are several ways to manage power consumption in your premises. The most effective is to ensure all appliances not in use are switched off and employ the use of energy saving technologies (e.g. energy saving bulbs). The use of new energy efficient equipment has also proven effective to reduce power consumption in manufacturing companies.

Power consumption can also be monitored daily by constantly checking the meter readings so as to have an idea of what the energy consumption will be at the end of the month. You can also contact us for more tips and advise on how to reduce power consumption.

Power Factor is ratio of the Active Power (kW) to the Apparent Power (kVA) of a system. Active Power is known as the Real Power that is needed to perform the work. Reactive Power is the power that magnetic equipment such as transformers, motors use to produce the magnetizing flux, this is a non-useful power and is measured in kVAr. Apparent Power is the total power consumed i.e. Apparent Power kVA=

Power Factor of 1 means that the system is 100% efficient which means there is no Reactive Power. However, Power Factor of 1 is not obtainable in real circumstances since there are always inductive or capacitive load in the system such as electric motors, fluorescent lights, induction furnaces and welding equipment or pressure of capacitance.

In other words, the higher the inductive load of a system the more the Reactive Power and the more power will be required to run the system (lower Power Factor). Though electricity is billed using the active power (kW), customers with high inductive load are compelled to improve their Power Factor to reduce the load on our electricity distribution system by introducing a Power Factor correcting system.

Power Factor Correction system is an arrangement of capacitors introduced to the system to improve the Power Factor.

Back billing is method by which DISCOs recoup lost revenue by billing customers retrospectively when it is noticed that energy consumed by the customer was not captured and as such not billed.

Energy consumed but not captured occurs in several instances such as meter tampering and phase loss on the meter. In line with regulation, DISCOs are only allowed to back bill for 3 months in retrospect.