Frequently Asked Questions

All FAQs

You can do this yourself by going to Ikeja Electric Website and update contact details. Alternatively, you can contact customer care or your account manager (ESR, Key Account Managers…) who will assist in ensuring your contacts are captured.

No. Once E-billing goes live, paper bills will no longer be distributed.

You will be charged N21.30 per Kwh if you use a single phase meter. However, if you use a triple phase meter, you will be charged N21.80 per Kwh. However, please find below tariff rate for different classes of customer.

Kindly go with your proof of ownership to the customer care center at your nearest business unit.

Your tariff class is clearly stated on your bill.

Please contact Ikeja Electric call center or send your account details with the current meter reading to customercare@ikejaelectric.com and this will be investigated.

Please contact Ikeja Electric call center or send an email to customercare@ikejaelectric.com with your account number and full address in order for this to be rectified.

Please take your evidence of payment to the nearest Business Unit.