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Frequently Asked Questions
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Frequently Asked Questions

All FAQs

Input the following short codes on the UIU and press enter:

METER TYPE SHORT CODE
Hexcel Meter Input 00 & press enter and the current unit on the meter will display
Conlog Meter Input 009 & press enter and the current unit on the meter will display
EDMI Meter: Single Phase:

Input 10 & press enter and the current unit on the meter will display

Three Phase:

Input 01 & press enter and the current unit on the meter will display

Step 1: Ensure your UIU has been successfully paired with the meter. If this has not been done, please follow the steps below:

  • Matching / Pairing of UIU with Meter

To Match/Pair the meter, carryout the steps below,

Hexcel Meter=46xxxxxxxxx

Put the meter number and enter and 00 enter to confirm communication (meter will display success)

Conlog Meter=04xxxxxxxxx

Put the meter number and enter (meter will display succeed)

EDMI Meter=43xxxxxxxxx

Input 755204 Enter, after input the last 9 digits of meter number, finally press “ ” key. Pairing is done

Three Phase:

Punch the meter number and press enter

(meter will display YaYaYa)

Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require activation token).

To load yourMeter Activation token carryout the steps below:

Hexcel Meter=46xxxxxxxxx

·         Punch in the 1st 20 digits and press enter.

·         Meter will display success.

·         Then continue with 2nd digits and meter will display success

·         After this, you can buy energy.

Conlog Meter=04xxxxxxxxx

·         Punch in the 1st 20 digits and press enter.

·         Meter will display succeed.

·         Then continue with 2nd digits and meter will display succeed

·         After this, you can buy energy.

EDMI Meter=43xxxxxxxxx

·         Punch in the 1st 20 digits and press enter.

·         Meter will display YaYaYa.

·         Then continue with 2nd digits and meter will display YaYaYa

·         After this, you can buy energy.

 

*** Upon confirmation of steps 1 & 2, proceed to Step 3 ***

Step 3: To Load Your Energy Token:

  • Punch in all 20 digits and press enter.
  • Meter will display success.
  • An sms will be sent to your mobile phone within 72hours after installation. If not received you can also
  • Log on to IE portal http://www.ikejaelectric.com/keychange/. Input your meter number and click the submit button. Activation token will be displayed instantly. For meters that do not require activation token, an error message will be displayed as shown below;

“Error Message: Your meter does not require activation token or meter has not been activated. please call our customer care numbers on: 01-4483900, 01-7000250 or 07000225543 for assistance.”

Input 009 & press enter and the current unit on the meter will display

You can vend through any of our available payment channels e.g. Quickteller.com, www.ikejaelectric.com or USSD *565*6#

*Note:

I do not have Supply (energy has been exhausted on the meter): You are required to power the UIU with battery and input the energy token purchased. This should be done within the visibility of your meter.

Ensure your UIU is communicating with the meter:

Check that the UIU box is properly connected. Also, the power source must be on Ikeja Electric’s supply and not an alternative source.

Please note, if you have done all these and still can’t load your token then you might have a faulty UIU box, a faulty meter or there might be no supply from the distribution transformer to the meter. In this case, please call our customer care numbers on: 01-4483900, 01-7000250 or 07000225543 for assistance

Step 1: Ensure your UIU has been successfully paired with the meter. If this has not been done, please follow the steps below:

  • Matching / Pairing of UIU with Meter

To Match/Pair the meter, carryout the steps below,

Conlog Meter=04xxxxxxxxx

Put the meter number and press “enter” (meter will display succeed)

Step 2: Confirm you have loaded your meter activation token (This is only applicable to meters that require activation token).

To load your Meter Activation token carryout the steps below:

Conlog Meter=04xxxxxxxxx

  • Punch in the first 20 digits and press “enter”.
  • Meter will display succeed.
  • Then continue with the next 20 digits and press “enter”. The meter will display “succeed”
  • After this, you can buy energy

*** Upon confirmation of steps 1 & 2, proceed to Step 3 ***

Step 3: To Load Your Energy Token:

  • Punch in all 20 digits and press “enter”.
  • Meter will display success.
  • An sms will be sent to your mobile phone within 72hours after installation. If not received you can also
  • Log on to IE portal http://www.ikejaelectric.com/keychange/. Input your meter number and click the submit button. Activation token will be displayed instantly. For meters that do not require activation token, an error message will be displayed as shown below;

“Error Message: Your meter does not require activation token or meter has not been activated. please call our customer care numbers on: 01-4483900, 01-7000250 or 07000225543 for assistance.”

Input 009 & press enter and the current unit on the meter will display