…Warns that culprits will face the law
Lagos Nigeria; January 23, 2016: Ikeja Electric, Nigeria’s largest power distribution company has decried the increasing spate of violent attacks against its staff.
Citing the recent incident, which occurred at Akowonjo, Lagos, where an aggrieved woman allegedly assaulted and stabbed a staff of Ikeja Electric, who was discharging his official duties, the company’s Head of Corporate Communications, Felix Ofulue, expressed shock at the level of violence and antipathy targeted at staff of electricity companies.
“It is quite disheartening that a customer will resort to such levels of violence under any circumstance, to express her grievance without even considering the enormity of the action which could have easily resulted in murder if the staff had died. Should our staff be killed by customers under any circumstance? I don’t think so”, he said.
Ofulue noted that even though the sector was still experiencing work in progress, a lot of improvements have been put in place by the Disco to ensure the customers experience efficient customer service delivery.
“A lot of initiatives are currently being put in place to ensure improvements in our service and they are already yielding results. All we ask is for customers to be patient and not take laws into their hands by destroying assets and attacking staff.”
While commending the Nigeria Security and Civil Defense Corps, Lagos Command for their timely intervention, Ofulue warned that attacks on the company staff or properties will not be condoned and the culprits will be made to face the full wrath of the law.
He called on communities in its network to work closely with IE, assuring that the company had created several channels through which customers could not only make complaints and seek redress, but also provide opportunity for continued dialogue on how to improve relations with host communities.
